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Job overview

We are looking for a highly skilled administrator and leader. This exciting role offers the post holder a chance to work within the therapies services and to support the administration and smooth running of outpatient therapies across the University of Morecambe Bay NHS Trust (UHMBT) area. You will work with a dynamic team of health care professionals, administrative staff and senior managers to ensure that patients receive the care that they need in a timely manner.

Based in Lancaster and with the ability to travel regularly to other bases, you will support the work of the Therapies Leadership team by  leadership of the administrative teams based at Royal Lancaster Infirmary, Westmorland General Hospital and Furness General Hospital. You will support the therapy service managers and  team leaders with the effective and efficient running of the outpatient services; currently Physiotherapy, Occupational Therapy, Dietetics.  Whilst your work is focussed on the delivery of therapies, this will require you to work with other departments in UHMBT, supporting clinic and booking process development in line with the Outpatient Transformation workstream and  linking with booking services and systems across UHMBT. 

Main duties of the job

This role supports the  Clinical Service Managers in the day to day management of Therapies services across UHMBT. You will be responsible for the operational management of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. 

You will also provide leadership and management support of the administrative teams, which support therapies and provide administrative support to the orthotics service. Colleagues are currently based at Royal Lancaster Infirmary, Westmorland General Hospital and Furness General Hospital. You will be able to demonstrate experience of leading high performing teams across multiple sites.

You will support specific areas of work designated by the Therapies Clinical Service Manager, to support the work of the therapy outpatients services.  

To succeed in this role, you will be able to demonstrate excellent organisational and planning skills, experience of working in patient facing roles, working  under time pressure, and prioritisation of workload. This role requires high levels of computer literacy in a range of software to support  clinic booking, supply chain ordering, staff recruitment and rostering in addition to data collection, data analysis, presentation and report writing. 

You will ensure you and your teams uphold high standards of patient confidentiality, data protection, information governance and data quality in information systems.

Working for our organisation

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. 

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. 

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. 

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.