Job summary
- Main area
- 205150 Workington ICC
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Hours range from 8am-8pm on rota basis, including some weekends)
- Job ref
- 262-A-25-7172528
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Workington Community Hospital
- Town
- Workington
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading
ICC Hub Coordinator (Workington Community Hospital)
NHS AfC: Band 3
Job overview
Workington Integrated Care Community is a well-established team that has long-standing working relationships with many different partners and stakeholders. Effective collaboration with Primary Care, Social Care and multiple charities and third sector providers enables us to deliver a wide-range of services to the population we serve.
We have an exciting opportunity for an enthusiastic and dedicated Hub Coordinator to join our busy administrative hub based at Workington ICC Hub.
The ICC Hub Coordinator works within a multi-disciplinary team to ensure an integrated service for patients. You will be lead by a ICC Hub Senior Coordinator to undertake a range of administrative duties and develop and maintain administrative systems. You will be required to participate in a rota to provide cover between 08:00 and 20:00 Monday to Friday and occasional weekend working . You will be required to be flexible and be able to provide cover for other teams, this may involve working at different locations within North Cumbria.
Main duties of the job
The main part of you job role will be call handling, including taking telephone referrals sometimes complex in nature, from a wide variety of professionals • Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately • To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations • To prioritise calls requiring immediate attention of a clinician or outside agency such as NCUHT and NWAS. • Recognise and action needs of callers and GPs requiring other services e.g. Mental Health Crisis Intervention team, Social Services and Third Sector • Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary •
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- Level 2 NVQ in Business Admin or equivalent relevant business subject
- GCSE Maths and English or equivalent grade C or above
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Able to demonstrate previous office experience;
- Able to demonstrate experience of regular working with electronic management information systems;
- Able to demonstrate ability to work without direct supervision;
- Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
Desirable criteria
- Experience of health or social care environments
Knowledge
Essential criteria
- Able to demonstrate understanding of office procedures and relevant statutory regulations
- Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
- Able to demonstrate understanding of issues related to confidentiality.
- General understanding of relevant legislation e.g. Data Protection, Health and Safety
Desirable criteria
- Familiarity with patient administration systems
- Knowledge of health and social care systems across Cumbria
Skills & Apitudes
Essential criteria
- Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
- IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
- Flexible and versatile approach to meet the needs of the service and environment.
- Able to work alone and as part of a team
- Proactive and positive attitude to problem solving
- Proactive and positive attitude to change
- Diligent and motivated
Personal Circumstances
Essential criteria
- Able to travel independently
- Able to work 7 days per week 08:00 to 20:00
- Able to work at different locations to provide holiday/sickness/vacancy cover
Personal Circumstances
Essential criteria
- Able to travel independently
- Able to work 7 days per week 08:00 to 20:00
- Able to work at different locations to provide holiday/sickness/vacancy cover
Other Requirements
Essential criteria
- Promotes equality and value’s diversity
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tina Peach
- Job title
- Senior Hub Coordinator
- Email address
- [email protected]
- Telephone number
- 01946853333
- Additional information
Contact Tina Peach on 01946853333 opt 8
If you have problems applying, contact
- Address
-
South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
- Telephone
- 01228936281
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