Job overview

An exciting opportunity has arisen for a full-time (37.5 hours per week) Band 5 Business Support Officer within the Operations Directorate, base is to be agreed upon appointment.  

This is a substantive post.

Reporting to the Business Manager as part of the National Operations and Support team, you will provide efficient and effective business support across the directorate and collaborate with other directorates.

The role will play a vital role in facilitating effective communication across the directorate. They will actively develop and maintain relationships with both staff and stakeholders, ensuring maximum staff involvement and fostering a culture of partnership working.

The role will support the directorate at various meetings effectively conveying relevant information to all parties involved. They will support projects and the Operations Governance Structure, supporting the team in providing clear and concise information and data.

The role will support operational delivery, monitoring progress against deliverables, they will capture risks and issues and the documenting of necessary corrective measures and associated mitigating actions.

They will generate information and reports as required, offering guidance based on their analysis.

Main duties of the job

The Business Support Officers will be required to support the operational planning for their respective Region, and assist with advisory support on work streams and business requirements within the Directorate. The post holder will fulfil the role of Business Support Officer as part of the Operations Directorate and will be Regionally based.

The post holder will be contribute to the design and writing of all Board, Exec and other committee papers for the directorate reporting to the Business Support Manager, and as a key member of the Operations team the post holders will work across agencies within Wales as required.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.