Job overview

The Digital Adoption Facilitator is a key new role within the Digital Innovation and Transformation Team, designed to strengthen how the Welsh Ambulance Services NHS Trust delivers user‑centred, inclusive and problem‑first digital change. The postholder will play a leading role in embedding effective change management practices across the organisation, ensuring staff are supported to adopt digital solutions in ways that deliver measurable benefits and improved outcomes.

Working closely with digital leadership, including the Head of Digital Business Change and Benefits, the postholder will help shape and deliver a Trust‑wide transformation and innovation support offer—creating toolkits, learning packages and workshops that improve digital readiness and capability. A central responsibility is managing the Digital Change Champions network, strengthening two‑way communication and enabling operational teams to be directly involved in digital problem‑solving from the outset.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Main duties of the job

The Digital Adoption Facilitator will lead and embed digital change activities across the organisation, supporting staff to confidently adopt new digital solutions and ensuring that digital transformation is user‑centred, inclusive and aligned with Trust priorities. This includes managing the Digital Change Champions network to enhance two‑way communication, planning and independently facilitating workshops and engagement sessions, and developing high‑quality learning materials and communication resources to build digital capability across the Trust. The role also involves engaging a wide range of stakeholders—from frontline clinicians to external partners—using strong influencing and negotiation skills to overcome barriers to change.

A key part of the role is supporting benefits management by gathering evidence, identifying opportunities for scale‑up, sharing success stories and contributing to evaluation activities to ensure digital initiatives deliver measurable improvements. The postholder will also contribute to project planning, risk and issue management, business case development and the preparation of reports, presentations and documentation that support effective governance. Working collaboratively with colleagues across digital and operational teams, the Facilitator will help ensure that digital change projects are delivered to time, cost and quality, and that they translate into meaningful service improvements.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.