Job overview

An exciting opportunity has arisen for an experienced ICT Service Desk Team Leader to join our Digital Team, which has set out an ambitious digital strategy over the next five years to deliver the very best information and digital solutions with patient care at its core. WAST is a national service, and the Digital Team is representative of this.

This is a full-time, permanent role with hybrid working arrangements. The base location will be confirmed upon appointment. This post within the ICT Department requires an enthusiastic and highly motivated individual who responds positively to new challenges. The ICT Service Desk Team Leader will be responsible for delivering a high-quality, professional service, leading the ICT Service Desk to support the fast-growing Trust’s digital services and infrastructure.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The postholder will be expected to provide an expert and effective ICT support service, primarily focusing on the development, delivery, and ongoing management of ICT services across Wales. This includes providing ICT support, guidance, and advice to managers and end users.

Using their own initiative, and in line with Trust policies, the postholder will also be expected to investigate, resolve, and plan for a variety of ICT issues to ensure the smooth operation of the Trust’s ICT services.

In addition, the ICT Service Desk Team Leader will be responsible for the day-to-day supervision of the ICT Service Desk team, ensuring the delivery of a high-quality, customer-focused support service.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.