Job summary
- Main area
- Team Leader / Call Handler
- Grade
- Not Agenda for Change
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 166-RPC-6165986
- Employer
- Chesterfield Royal Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Primary Care West
- Town
- Ashgate
- Salary
- £23,445 per annum pro rata
- Salary period
- Yearly
- Closing
- 14/05/2024 23:59
Employer heading
Team Leader - Call Handling
Not Agenda for Change
Job overview
An exciting opportunity has arisen to work within our new Call Handling/Administrative Team at Royal Primary Care.
- We are looking to employ a Full-Time (37.5hours) Team Leader / Call Handler based at our Ashgate site.
Main duties of the job
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic full time Team Leader to supervise our call handler team and to work within in our busy medical centre within the Derbyshire area.
The successful candidate should have basic IT skills.
Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.
Working for our organisation
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Detailed job description and main responsibilities
To work within the call handling team with a focus on achieving excellent patient care via the telephone. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person specification
Qualifications and Training
Essential criteria
- GCSE in Maths & English Grade C or above
Desirable criteria
- NVQ or equivalent in Customer Care
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
Experience
Essential criteria
- Working with the public, preferably in a reception environment with knowledge of basic office procedures
- Experience in managing a team in a supervisory capacity
Desirable criteria
- Telephone call handling experience
Skills and Knowledge
Essential criteria
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
Desirable criteria
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Samantha Cauldwell
- Job title
- Practice Manager
- Email address
- [email protected]
- Telephone number
- 01246 748099
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