Job summary
Employer heading
Administrator - Derbyshire Adult Eating Disorders Service
NHS AfC: Band 3
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
We have a fabulous opportunity for a part time Team Administrator, within our friendly Derbyshire Eating Disorders Service.
We are looking for a Team Administrator to provide immediate administrative support to the multi-disciplinary therapeutic eating disorders team, who use the base in Belper and remote support to our wider teams to help us to ensure the smooth running of our service across Derby City and Derbyshire County.
Our teams provide assessment, treatment and care for patients who experience primary eating disorders, as well as support to their carers. None of this can be done effectively without effective administration and support.
The successful candidate would join a small, supportive team of Administrators.
Main duties of the job
The role of Team Administrator is a challenging and varied post, supporting the day to day running of Derbyshire Eating Disorders Service.
You will work in a small team of administrators as part of the Derbyshire Eating Disorders Service. As the Team Administrator, there are responsibilities for the prioritisation and coordination of work with other members of staff.
Work will include answering telephone calls and emails, which could be from professionals, service users, carers, staff members, and other supporting agencies. Telephone calls must be passed on to the appropriate person, whilst also supporting the caller, who may be distressed or frustrated.
Support is provided to the team which includes letters, other correspondence and general admin duties.
Use of the Electronic Patient Record is key to the role, where referrals are inputted, paperwork is uploaded, and letters and reports are created.
The Team Administrator also supports clinical and operational meetings, such as multi-disciplinary meetings, business meetings and/or profession-specific meetings.
Team Administrators are responsible for inventory management and helping maintain onsite facilities.
Working for our organisation
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.
Derbyshire Healthcare Foundation NHS Trust works hard to support employees and the Care Quality Commission rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust”. This also includes the following benefits:
- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
- Regular supportive supervision
- Yearly appraisal & commitment to ongoing training
- Generous NHS pension scheme
- Good maternity, paternity & adoption benefits
- Health service discounts & online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to a range of support networks
- Health & wellbeing opportunities
- Structured learning & development opportunities
Detailed job description and main responsibilities
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person specification
Qualification
Essential criteria
- Word Processing / Typing Qualifications or demonstrable skills and experience
Desirable criteria
- IT qualification / experience
Skills
Essential criteria
- Good standard of spelling and grammatical accuracy
- Excellent written and verbal communication skills
- Excellent organisational skills
- Ability to work as part of a team
- Ability to prioritise and work to the required standards within defined time limits
- Ability to work on own initiative with minimal supervision
- Note/minute taking abilities and experience
Desirable criteria
- Ability to audio type
Knowledge and Experience
Essential criteria
- Experience using Microsoft computer packages
- Previous clerical/administration experience
- Excellent customer care skills
- Experience of dealing with telephone enquiries
- Willingness to undertake a wide range of administrative duties
Desirable criteria
- Use of clinical software/packages
- Ability to prioritise administration duties and delegate to meet team needs
- Experience of facilitating supervision with colleagues
Other
Essential criteria
- Ability to travel to other premises to attend and support meetings if required (driving licence not essential)
- Awareness of the requirement of confidentiality
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katherine Webley
- Job title
- Acting Service Manager
- Email address
- [email protected]
- Telephone number
- 01773 881467
If you have problems applying, contact
- Address
-
Recruitment Team
Derbyshire Healthcare NHS Foundation Trust
1st Floor Kingsway House (Entrance D)
Kingsway
Derby
DE22 3LZ
- Telephone
- 07900 135638
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