Job summary
- Main area
- Admin and Clerical
- Grade
- Not Agenda for Change
- Contract
- 9 months (Fixed Term)
- Hours
- Full time
- Part time
- Job ref
- 166-RPC-7285660
- Employer
- Chesterfield Royal Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- RPC East
- Town
- Chesterfield
- Salary
- £23,875 per annum pro rata
- Salary period
- Yearly
- Closing
- 23/09/2025 08:00
Employer heading
Business Services Team Admin
Not Agenda for Change
Job overview
An exciting opportunity has arisen to work within our Business Services Team at Royal Primary Care to cover 9 months maternity leave. This will be based at one of our Chesterfield sites.
We are looking to employ 2 part-time administrators for a fixed term 9 month period to cover maternity leave. We have 2 vacancies to cover:
- 1 x 30 hours per week
- 1 x 19 hours per week
Main duties of the job
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic part-time and full time Business Services Administrator to work within in our busy medical practice within the Chesterfield area.
The successful candidate should have basic IT skills.
Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.
Working for our organisation
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Detailed job description and main responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person specification
Qualifications and Training
Essential criteria
- GCSE in Maths & English Grade C or above
- ECDL or equivalent
Desirable criteria
- NVQ or equivalent in Customer Care
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
Experience
Essential criteria
- Working with the public.
- Understanding of back office functions
Desirable criteria
- Telephone call handling experience
- Understanding of patient confidentiality and iGPR
Skills and Knowledge
Essential criteria
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
- Understanding of referral process for patients from primary to secondary care.
- Clear communication skills.
Desirable criteria
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.
Personal Attributes
Essential criteria
- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gina Houchin
- Job title
- Practice Manager
- Email address
- [email protected]
- Telephone number
- 01246 748000
- Additional information
or contact Melanie Malton, Practice Manager South Sector [email protected]
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