Job summary
- Main area
- Emergency Department Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Various shifts
- Hours
- Part time - 20 hours per week (Various shift patterns)
- Job ref
- 166-MEC-7364292
- Employer
- Chesterfield Royal Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chesterfield Royal Hospital
- Town
- Chesterfield
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/09/2025 12:00
- Interview date
- 11/09/2025
Employer heading
ED Receptionist
NHS AfC: Band 2
Job overview
We are looking to appoint highly organised and motivated receptionists to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service.
All shifts are 6 hours in length & we offer various shift patterns over 7 days. Examples of some of the shift times- 06:00-12:00, 10:00-16:00, 15:00-21:00, 20:00-02:00 & 00:00-06:00- other start & finish times are available.
It is an ever changing environment which runs 7 days a week, 365 days of the year & you will be required to promote the smooth running of the Department by maintaining effective communication with patients, relatives, Multi-Disciplinary Team, other Divisions and external agencies.
Main duties of the job
- To present a professional front of house image
- Liaising with patients, families, Dr and other services both face-to-face and over the phone/email
- Provide efficient admin support to the department
- Maintain Confidentiality
- Ensure a smooth running of the Care Unit in an ever changing environment
Working for our organisation
Our vision is to be a first class provider of healthcare services, delivering the best possible care for all and being a great place to work. Our Proud to CARE philosophy supports this vision.
We provide acute in-patient & out-patient care for Chesterfield and the surrounding areas serving a population of approximately 350,000 people.
Major cities such as Sheffield, Leeds, Nottingham and Derby are all within an hours train ride.
Chesterfield Royal Hospital is located in Calow, Chesterfield which is situated on the edge of the beautiful Peak District.
Detailed job description and main responsibilities
1. To provide a professional and efficient first point of contact for patients, and visitors to the Emergency Department, both in person and on the telephone.
2. Accurately complete the electronic documentation of patients in order to facilitate effective patient care and to accurately input, retrieve and maintain information whilst maintaining an awareness of data quality and correcting issues as they arise.
3. To maintain effective communication with patients, relatives, Multi-Disciplinary Teams, other Divisions and external agencies in an efficient and professional manner.
4. To work effectively and flexibly with a small Administration Team during the day and be confident to autonomously and unsupervised out of hours. Ensuring shifts are covered and team meetings and training is attended.
5. Retrieval and tracking of case notes, as required, for patients emergency admissions out of hours.
6. Be responsible for booking outpatient appointments as required to ensure the continuation of care for patients.
7. Electronically file reports and other documents from the Department and print GP letters as required. Undertake general administration work to support the smooth running of the reception.
8. Arrange for the recall of patients as directed by the Duty Consultant.
9. In conjunction with the nursing staff, be aware of the wellbeing of people presenting and waiting in the Department. Raise concerns with Medical / Nursing staff of any deterioration in any person’s condition.
10. Liaise with the Trust and external agencies to establish and maintain a high standard of working relationships to ensure the efficient running of the service and report any untoward incidents to the Nurse in Charge.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Standard (or equivalent) to include Maths & English
Experience
Essential criteria
- Relevant clerical experience
- Experience of working within a busy environment
Desirable criteria
- Previous experience within a healthcare setting
- Customer Care experience
Skills and Knowledge
Essential criteria
- Ability to work under pressure
- Ability to prioritise workload
- Ability to multitask
- Understanding of office procedures
- VDU/Keyboard skills
Desirable criteria
- Knowledge of PAS/Careflow Systems
Personal Attributes
Essential criteria
- Professional appearance
- Effective written and Verbal communication
- Awareness/understanding of confidentiality
- works as a team member
Proud to Care
Essential criteria
- Compassion, Ambition, Respect, Encouragement
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kerry Machin
- Job title
- Acute Care Unit Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01246513116
If you have problems applying, contact
- Address
-
Chesterfield Royal Hospital NHS FT
Chesterfield
S44 5BL
- Telephone
- 07770678878
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