Job summary
- Main area
- Imaging
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Working at CRHFT and Walton Site - Covering additional weekend sessions)
- Job ref
- 166-DCSC-7928065
- Employer
- Chesterfield Royal Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chesterfield Royal Hospital NHS Foundation Trust
- Town
- Chesterfield
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 13/07/2026 23:59
Employer heading
Imaging Booking Clerk/Receptionist
NHS AfC: Band 2
Job overview
- Receive and process all Imaging referrals efficiently and timely whilst helping to maintain National and Local standards.
- Maintain a good understanding of the Radiology Information System to create and locate imaging records to support patient care.
- Register patients on to the Careflow system if no record can be found on RIS system prior to booking an appointment.
- Ensure all appointments are booked on the Radiology Information System (RIS) in accordance with the Standard Operating Procedures of the 18-week RTT pathway for each modality.
Main duties of the job
To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Careflow and Radiology Information Systems.
To work within the allocated Government time scale for all appointments.
To provide accurate examination information to patients, liaise with Consultants, Radiographer and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.
Working for our organisation
This is an exciting opportunity to be part of a friendly, dynamic department situated within the Imaging Department at Chesterfield Royal Hospital and Walton Hospital. Chesterfield Hospital itself is situated in lovely grounds with a focus on supporting its staff. There is an outdoor gym available for staff and visitors. Have a look at our website and twitter page (@royalhospital) for more details on benefits of working at Chesterfield Royal and how we support our staff. The thriving City of Sheffield is approximately 15 minutes away and we are at the edge of the Peak District National Park with great transport links puts us in a great position.
Detailed job description and main responsibilities
These are the key areas that support the purpose of the job
- Receive and process all Imaging referrals efficiently and timely whilst helping to maintain National and Local standards.
- Maintain a good understanding of the Radiology Information System to create and locate imaging records to support patient care.
- Register patients on to the Careflow system if no record can be found on RIS system prior to booking an appointment.
- Ensure all appointments are booked on the Radiology Information System (RIS) in accordance with the Standard Operating Procedures of the 18-week RTT pathway for each modality.
- To be aware of patient’s needs when booking appointments and make any necessary adjustments to appointment times, travel arrangements and if required, make use of the Interpreting Service
- To provide a telephone service with a professional courteous telephone manner. To answer queries, receive and relay messages, both in person on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a high level of service
- To use multiple systems Careflow, Radiology System, Summary Care Record to register patients, System One, Swiftque
- To manage electronic orders on the Radiology System checking data thoroughly before sending for processing
- To provide an efficient and high-quality service in the busy call centre
- To ensure emails are actioned and responded to in a prompt and timely manner
- To receive and process paper referrals efficiently and quickly whilst helping to maintain National and Local Standards
- To communicate at a high standard of written communication over email correspondence on a regular basis
- To input and update the Radiology Information System, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality
- To carry out general clerical duties including filing, photocopying, and opening and processing post
- To work effectively in a team, supporting others and maintaining good working relationships
- To keep and up to date with organisational changes to provide responsive and efficient service
- To carry out any other duties this may be delegated from time to time by the Co-ordinators and the Appointments Supervisor
- Always maintain strict confidentiality, relating to staff, patients, and the Trust’s operations
- Be adaptable to work with the team when booking appointments
For a further more detailed job description please see the attached documents.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard (or equivalent) GCSE Level 9-4
Experience
Essential criteria
- Experience of dealing with the Public/Customer Service experience
- Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
- Experience of working in a busy team in a call centre environment
Desirable criteria
- Previous experience in a hospital or other healthcare environment
- Previous receptionist experience
Skills and Knowledge
Essential criteria
- Ability to prioritise workload
- Excellent communication skills, with the ability to work under pressure
- Customer care skills
- Good telephone manner
- Good IT/Keyboard skills
- Excellent attention to detail and accurate data input
Desirable criteria
- Working knowledge of RIS
- Working knowledge of Careflow
Personal Attributes
Essential criteria
- Awareness of confidentiality
- Ability to work as part of a team as well as using own initiative
- Good interpersonal skills
- Smart appearance
- Polite, welcoming and courteous manner.
- Shows empathy to patients
- Flexibility
Demonstrates Trust CARE Values
Essential criteria
- Compassion, Ambition, Respect, Encouragement
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tara Hurrell
- Job title
- Imaging Appointments Team Lead
- Email address
- [email protected]
- Telephone number
- 01246 514517
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