Job overview

An opportunity has arisen for a Bank vacancy as an Outpatient Receptionist & Call Centre Clerk

The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to the correct department.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics.

The post holders will be given full training to enable them to work in different reception areas covered by the central team including a busy call centre.

The standard hours of work are  between 08:00 – 17:00 Monday to Friday with a 1 hour lunch break, but the hours of work are flexible & may require  weekend working on occasion.

Main duties of the job

To provide a professional front of house and telephone service.

To meet the needs of all service users and take into account special requirements including communication impairments.

To receive and process paper reconciliation slips efficiently and quickly whilst helping to maintain National and local standards.

To input and update the Trust’s PAS system, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.

To arrange outpatient appointments in accordance with the agreed booking rules.

To keep up to date with organisational changes in order to provide a responsive and efficient service.

Maintain strict confidentiality at all times, relating to staff, patients and the Trust's operations.

Be adaptable to work across the Choice & Access service which includes the Central Booking Team and Outpatient Reception.

Working for our organisation

Supporting our vision and values

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

As members of staff we will always:
Show COMPASSION – treating our patients and colleagues with consideration, kindness and respect
Aim for high ACHIEVEMENT – providing excellent care, safe services, high standards and a positive experience every time
Foster RELATIONSHIPS – being socially responsible, working openly and honestly with our patients, staff, partners and communities to improve what we do
Create the right ENVIRONMENT – providing the tools and equipment that support a modern, eco-friendly, clean and safe environment

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

 UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications.  Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.  Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).

It is vital that you provide full and accurate details of your current immigration status on the application form.  Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.  Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be  eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications 

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

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