Job overview

The Derby and Derbyshire Care Transfer Hub will receive, process, coordinate and track intermediate care referrals for all Derbyshire residents.

The Hub Administrator role involves providing essential administrative support to the hub by overseeing and managing a team inbox, handling telephone communications, updating systems to support data collection and reporting, and assisting hub practitioners with various administrative tasks to ensure efficient workflow and effective service delivery.

Main duties of the job

The post holder will have experience within a customer service role, be friendly, approachable, empathetic and have excellent communication skills.

The hub administrator will function as the first point of contact and representative for the hub via telephone or email.

They will liaise with a wide range of stakeholder groups including but not limited to Derbyshire citizens and their families, clinical staff, care providers and support services. There will be an expectation to answer and refer queries, problem solve and be flexible to the changing needs of the service.

The post holder may be party to sensitive and confidential information of a personal, financial and political nature and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and procedures.

To ensure the accurate and detailed recording and processing of statistical data to provide the evidence required by the Trust, Integrated Care Board and National reporting platforms for monitoring and evaluation purposes.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff.  We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre.  Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community.  As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign.  The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future. 

Our values:
1) To get the basics right - For each other, local people and communities

2) To act with compassion and respect - For each other, local people and communities

3) To make a positive difference - For each other, local people and communities

4) To value and develop teamwork - With our partners and within DCHS

5) To value diversity and inclusivity - Of each other, local people and communities.

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis.  If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team,   01332 564856, option 1, option 1  or   [email protected]  and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. 

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you.  Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.