Job overview

DCHS General Practice Services is delighted to be recruiting four Reception Team Leaders, one for each of the following practices:

·         Creswell & Langwith Medical Centre

·         Ripley Medical Centre

·         St Lawrence Road Medical Centre, Clay Cross

•  Castle Street Medical Centre, Bolsover

As a Reception Team Leader, you will support the Deputy Practice Manager in leading the reception team and ensuring duties are completed efficiently, professionally and to a high standard.

You will play a key role in creating a welcoming and positive experience for patients, while helping the reception team provide excellent support to patients and clinical colleagues. You will keep records and reporting up to date, coordinate workflows effectively and contribute to the smooth day-to-day running of the practice in line with our policies and procedures.

We welcome applications from candidates with general practice experience who are confident leaders, work well in a fast-paced environment and take a proactive, flexible approach to achieving service objectives.

Main duties of the job

• Oversee the day-to-day work of the reception team, ensuring effective allocation and timely completion of tasks.

• Support the Deputy Practice Manager with staff recruitment, induction, training, development and retention.

• Promote a professional, inclusive and welcoming experience for all patients and service users.

• Ensure reception staff have appropriate time and support to complete mandatory training.

• Provide regular 1:1s, pastoral support, return-to-work meetings and appraisals for direct reports.

• Monitor and improve patient experience, providing support with access to services, appointment bookings and digital inclusion.

• Ensure the reception team delivers a safe, efficient, responsive and patient-focused service.

• Support the delivery of training for new and existing systems and processes.

• Provide hands-on reception support during periods of exceptional workload, as required.

• Work collaboratively with the Patient Participation Group (PPG) to ensure services remain responsive to patient needs

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff.  We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre.  Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community.  As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign.  The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future. 

Our values:
1) To get the basics right - For each other, local people and communities

2) To act with compassion and respect - For each other, local people and communities

3) To make a positive difference - For each other, local people and communities

4) To value and develop teamwork - With our partners and within DCHS

5) To value diversity and inclusivity - Of each other, local people and communities.

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis.  If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team,   01332 564856, option 1, option 1  or   [email protected]  and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. 

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role. 

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety.

Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. 

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you.  Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.