Job summary
- Main area
- Administrator
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (or secondment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 383-CHI-7830-26
- Employer
- Derbyshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- St Pauls House
- Town
- Derby
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 15/10/2026 23:59
Employer heading
Children's Complex Health Administrator
NHS AfC: Band 2
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
A vacancy has arisen for an Administrator in the Children's Complex Health Admin Team in Derby.
The job role will consist of carrying out standard administration responsibilities, supporting the Neurodevelopmental pathway.
You will be supporting the waiting list co-ordinator team within the neurodevelopmental pathway, answering telephone calls and taking messages, replying to emails to offer support and signposting to families, carers and other professionals and support letters and correspondence being sent on IT systems.
Please note that if you are applying for this post on a secondment basis you must have the prior approval from your current line manager before submitting your application.
Main duties of the job
Duties will include but are not limited to the following:
• To provide administrative support to the Children`s ND Pathway.
• To act as first point of contact for any enquiries from clients, parents/carers, other colleagues and outside agencies, whilst demonstrating confidentiality and discretion.
• To liaise with the health professionals for the service.
• Ensure that information is up to date ready for appointments.
• Sending out of appropriate documentation to parents/carers/patients as required.
• Checking, amending and updating of documentation.
• Exercise independent judgement and initiative to resolve problems or referring them to the appropriate person.
• Ensuring documents, letters and reports are formatted and distributed timely and accurately within the target limits set.
• Inputting data onto TPP SystmOne ensuring information is input in a timely manner to ensure the database contains accurate up to date information.
• To be compliant with relevant Trust Operational, Human resources and Health and safety training.
Working for our organisation
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
- Yearly appraisal and commitment to ongoing training
- Generous NHS pension scheme
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBTI+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities
Detailed job description and main responsibilities
Provide administrative support to the Children's Complex Health Neurodevelopmental pathway, including a variety of administrative tasks for an extensive list please see job description.
Use of Microsoft IT Packages, e.g. Word, Excel. Access and disseminate information via email. Knowledge of SystmOne would be desirable.
Undertake general clerical tasks, including photocopying, filing, processing of mail etc.
Undertake any other appropriate duties as may be delegated from time to time by Nominated Supervisor / Manager.
Participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified by the requirements of the post.
Work with other administrative colleagues to collectively implement policies and procedures in an effort to implement more efficient working practices.
Support other administrative roles in the children’s complex health team service to carry out general administrative procedures as listed above as needed and requested by the children’s complex health admin manager.
Person specification
Qualifications
Essential criteria
- RSA Word Processing/Typing Grade II or equivalent Typing qualification / demonstrable experience.
- GCSE English language – minimum grade C
- Working knowledge of Microsoft packages, Word, Access, Excel & Outlook
- Understanding of confidentiality and the Data Protection Act
Skills
Essential criteria
- Good standard of spelling and grammatical accuracy.
- Excellent written and verbal communication skills
- Excellent Organisational Skills
- Ability to work as part of a team
- Ability to prioritise and work to the required standards within defined time limits
- Ability to work on own initiative with minimum supervision
Knowledge
Essential criteria
- Previous Clerical / Administration experience
- Experience of dealing with telephone enquiries
- Willingness to undertake a wide range of administrative duties
- Knowledge or previous use of Systmone
Desirable criteria
- 1 years previous NHS admin experiance
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Cooksey
- Job title
- Children's Complex Health Administration Manager
- Email address
- [email protected]
- Additional information
For any questions regarding the role, please email Natalie Cooksey.
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