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Job summary

Main area
General Practice
Grade
Not Agenda for Change
Contract
9 months (Fixed term)
Hours
Part time - 34 hours per week
Job ref
166-RPC-7597284
Employer
Chesterfield Royal Hospital NHS Foundation Trust
Employer type
NHS
Site
The Grange Surgery
Town
Grangewood
Salary
£23,875 per annum pro rata
Closing
12/12/2025 08:00

Employer heading

Chesterfield Royal Hospital NHS Foundation Trust logo

Back Office Administrator

Not Agenda for Change

Job overview

Job Overview

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Administrator to work within in our busy back office within the recalls team in our medical practice within the Chesterfield area.

 

 

·         1 x 34 hours per week - temporary 9 months

 

The successful candidate should have:

· GCSE in Maths & English grade C or above.

· Basic IT skills. 

·  Experience of working with the public, preferably in a reception environment.

·         Understand basic office procedures with some knowledge of SystmOne.

Main duties of the job

Maintaining and monitoring the Practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,

 All reception administration is processed in a timely manner

Processing and distributing incoming (and outgoing) mail

Processing repeat prescriptions in accordance with Practice guidelines.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. 

Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.

Dealing with clinical waste (including removal to designated area

Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Note sorting scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork.

Receiving patient monies according to the cash handling procedure.

 

Working for our organisation

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.   

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation.  As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health.   At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included.  You’ll have an equal say in how we look after you through access to our annual staff survey. 

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Detailed job description and main responsibilities

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face.  Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers. 

Please see the attached job description for a full breakdown of the duties and responsibilities. 

Person specification

Qualifications and training

Essential criteria
  • GCSE Maths & English grade C or above or equivalent
Desirable criteria
  • NVQ or equivalent in customer care
  • Formal training in a public facing environment
  • Knowledge of GP computor systems, SystmOne

Experience

Essential criteria
  • Working with the public, preferably in a Reception environment
  • Basic office procedures
Desirable criteria
  • Telephone call handling Experience

Skills and Knowledge

Essential criteria
  • Good Team working skills
  • Effective time management skills
  • Ability to work independently following verbal or written instructions
Desirable criteria
  • Understanding of the issues around Safeguarding

Personal Attributes

Essential criteria
  • Adaptable to change.
  • Friendly but professional approach
  • Good time management
  • A willingness to strive for excellence
Desirable criteria
  • Flexibility to work across sites.
  • Flexibility in working hours

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employerInvesting in VolunteersArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Amanda Clark
Job title
Business Manager
Email address
[email protected]
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