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Job summary

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Medicines Order Line Call Handler
NHS AfC: Band 3
Fixed term until 31/3/2020
Minimum 19.5 hours up to 37.5 hours (Minimum 3 days)
Job ref
NHS Derby and Derbyshire CCG
Employer type
NHS AfC: Band 3 (£18,813-£20,795) pa, pro-rata
21/01/2020 23:59

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NHS Derby and Derbyshire CCG logo

Medicines Order Line Operative - Call Handler

NHS AfC: Band 3

NHS Derby and Derbyshire Clinical Commissioning Group (CCG) is the organisation responsible for planning, monitoring, and paying for health services in Derby and Derbyshire. Serving a total population of 1,053,000 with a budget of over £1.6 billion the CCG has a staff base of approximately 500 people.

Derby and Derbyshire Clinical Commissioning Group (DDCCG) are now recruiting Medicines Order Line Operatives-Call Handlers

This exciting opportunity to join the medicines order line team would suit highly motivated enthusiastic individuals who are driven by a passion to provide a safe, high quality service for our patients.

The Medicines Order line operative will be responsible for receiving telephone calls from patients and processing requests for repeat prescription items, working with a number of our GP practices across Derby and Derbyshire CCG

The emphasis of this new and innovative service for patients is to deliver a safe, high quality, efficient repeat prescribing process thus reducing medicines waste.

The successful applicants will be excellent communicators who are able to cope in a busy role, handling patient requests and queries in a confident, accurate and empathetic manner.

Previous experience of working in a similar role is desirable but not essential.

Previous use of clinical systems such as SystmOne and Emis is desirable however training will be provided.

Closing date:  21st January 2020

Short-listing will take place week commencing 23rd January 2020

Interviews will be held week commencing 3rd February 2020


No smoking policyMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

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Apply online now

Further details / informal visits contact

For an informal discussion about the role please contact Debbie Bostock or Tracy Thompson-Lambert, 01159 316245/316247

If you have problems applying, contact

People Resource Team
Derbyshire Healthcare NHS Foundation Trust
1st Floor Kingsway House (Entrance D)
DE22 3LZ
01332 564856, opt 1, opt 1