This exciting role is for those people who have a thirst for service delivery projects whilst keen on having a real impact on how the UK manages its emergency communications services. 

This role will work on projects in the ARP Service Programme, focusing on service delivery to ambulance Trusts including the introduction of a new Service Partner ,  Service Desk and associated ITIL processes, a new support process for Control Room positions and the transition of support for radio terminals to new suppliers. 

No two days are the same working for ARP; it demands interaction with UK ambulance Trusts and suppliers in progressing its key programmes including the upgrade to the communications systems in ambulance control rooms and upgrading the equipment both in the ambulance and used by the emergency crew. In time, these important upgrades will link into the dedicated Emergency Services Network – a programme being implemented by the Home Office – so there is much scope for interaction with public sector partners and for the successful candidate to enjoy working across the entire breadth of this essential team. 

• To manage the booking of events, accommodation and travel for ARP colleagues. 

• To support the wider team in general administrative duties. 
• Support the team in the planning and execution of full team meetings.
•  Support the team with the arranging and booking of training courses. 
• To carry out other tasks/duties as directed, appropriate to the role 
• Actively promote equality and inclusion.
• Personal Development
• Take part in activities that lead to personal and/or team growth.
• Attend supervision and appraisal sessions with the Line Manager.
• Take a lead in identifying own development needs. 

The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services.  

ARP has a team of over a hundred staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office’s Emergency Services Network (ESN). 

ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents