Job summary
- Main area
- Frailty
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 388-7542712-FC&I
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Newton Abbot Community Hospital
- Town
- Newton Abbot
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 20/11/2025 23:59
Employer heading
Higher Level Frailty Administrator
NHS AfC: Band 3
Job overview
Join our brand-new Healthy Ageing Hub and become the administrative anchor that ensures older patients get the right care, in the right place, fast. You’ll play a key role in supporting services like the Virtual Ward, Urgent Community Response, Same Day Emergency Care (SDEC), and intermediate care, helping patients stay closer to home and move smoothly through their care journey.
If you thrive on keeping teams organised, patients informed, and making a visible difference every day, this is the role for you.
Main duties of the job
The skills & qualities we’re looking for our new team administrator are a warm communicator, highly organised, accurate and reliable, with good judgement, confident with MS Office and clinical admin systems, and someone who enjoys helping a busy MDT run like clockwork.
Duties may include booking appointments; greeting patients; preparing notes; inputting data into the electronic patient record system, as well as hospital systems (IHCS and then EPIC when introduced).
Working for our organisation
Be part of a collaborative team spanning the Virtual Ward, Urgent Community Response, hospital clinicians, and the Newton Abbot ward team. We value kindness, respect, and listening, and we celebrate successes, share learning, and welcome practical ideas that improve the patient experience.
In this role, you’ll be trusted to take ownership of your work—and you’ll see the difference you make every shift. If you take pride in getting the details right for patients and teams and want to be part of a new model of care that helps people stay well at home, we’d love to hear from you.
Browse our interactive booklet to explore our staff benefits!
Detailed job description and main responsibilities
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Provide empathetic and tactful support to patients who may be distressed, both on the telephone and in person, handling sensitive matters with care.
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Communicate routine information clearly and accurately, both verbally and in writing, with clinical staff, peers, management, the general public, GP practices, pharmacies, and other hospitals.
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Be flexible in covering for colleagues during periods of sickness or annual leave, sometimes at short notice.
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Use initiative to respond to enquiries and resolve problems effectively for patients.
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Support the Frailty Coordinator by tracking investigations, filing reports accurately, maintaining compliant case notes, and recording clinic outcomes, admissions, and discharges precisely.
Person specification
Essential
Essential criteria
- Educated to GCSE level (or equivalent) to include minimum Grace C/4 or above English and Maths
- Experience of Reception or front-line experience dealing with patients/public.
- Excellent telephone manner and good communication skills
- Good keyboard and IT skills
Desirable criteria
- ECDL (or equivalent)
- Level 3 qualification in Business & Administration
- Previous experience of working in a healthcare setting
- Knowledge of NHS based systems such as IHCS INFORM, PAS, CRIS EPIC
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lesley Wade
- Job title
- Senior Operations Manager
- Email address
- [email protected]
- Telephone number
- 01803 654120
- Additional information
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