Communication and working relationships

·       To ensure patients and visitors are treated with courtesy, dignity and respect

·       The position requires empathy and tact when dealing with people who may be upset or angry

·       To ensure a good relationship is maintained across all departments throughout the hospital and an ability to communicate with all members of the multi-disciplinary team

Analytical and judgement

·       Exercise personal responsibility and work independently within defined parameters of practice and their scope of competence, taking the initiative in a variety of situations, consistent with their role, responsibilities and professional values.

Planning and organisation

• To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
• This includes filing in hospital notes and filing of notes
• Ensure that the patient hospital computer systems are kept up to date
• Support the ward and clinical staff in a range of administration tasks
• To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
• Excellent organisational skills required

Physical skills

· Demonstrate keyboard skills to support their own learning and entering information into the patient record system.

·       Manual handling skills for carrying and lifting (notes and stationary).

Patient and client care

·       Welcome the patient into the unit.

·       Escalate any concerns to the clinical staff.

Policy and service development

• To ensure that private & overseas, Scottish/Welsh patients are identified and documented appropriately and the Private Patient Officer notified in accordance with the Trust Policy
• To be aware of and update knowledge of Hospital Policies and Procedures from the Trust intranet

Finance, equipment and other resources

• No financial responsibility but an awareness of the cost of resources and the responsibly use of resources.

People management and training

·       There is no people management

·       Able to support new starters and provide training for them.

Information technology and administrative duties

• Ensure that all patient records and investigation results are available when required by the nursing and medical staff
• Liaise with other departments, secretaries and wards beds and patient management as required
• Book hospital transport  if needed.
• Request routine maintenance for estates 
• Ordering of stationery and supplies on unit 4
• Escalate CPS delays.

Research and development

·       Engage with local audit in their clinical areas focused of maintaining and improving standards.

Freedom to act

· Work autonomously, in line with Trust policies and standard operating procedures under the direction of the designated Registered Healthcare Professional (HCP)

· Raise concerns or any matter outside of their scope of competence, to the appropriate person