Job summary
- Main area
- Clerical Officer
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Job ref
- 216-LT-DC7958274-B
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Derriford Hospital
- Town
- Plymouth
- Salary
- £25,272 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 06/08/2026 23:59
Employer heading
Clerical Officer Cardiology
NHS AfC: Band 2
Job overview
Vacancies have arisen for a Clerical Officer in Cardiology at Derriford Hospital - 1x 37.5hrs and 1x 22.5hrs p/wk.
The applicants will ideally have demonstrable experience in office practice. The post holders will provide administration support to the Cardiology Department under the supervision of the Office Team Leader and subsequently the Clinical Administration Manager.
The post is interesting and varied and requires an ability to work as a member of a team. Applicants should have a mature and responsible attitude and be able to demonstrate strong written and verbal communication skills. Previous administration experience is desirable, though not essential. Above all, applicants should take a flexible approach to their workload.
If you would like further information and an informal chat please contact Leanne Oliver via 01752 431663.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide comprehensive clerical support to the diagnostic cardiology department to enable the smooth flow of patients through the department. Cover various roles including reception, appointment booking, prepping, supply support to colleagues in the Cardiology department and the Device & ECG suite.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you into contact with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
- Arranging the collection and preparation of clinical notes for investigations and appointments, which include echocardiogram, exercise tests, tilt table, pacemaker implant, trans-oesophageal echocardiograms and others as required.
- Registering referrals into the department.
- Book new and follow-up appointments appropriately using PIMS system and clinical staff booking rules.
- Adding patients to various waiting lists and sending out notification letters to patients
- Register new patients on iPMs and creating hospital notes.
- Respond to emergencies and the alarm system within the department and proceed accordingly, ascertaining level of emergency and alerting appropriate teams as necessary.
- To provide reception duties, acting as a first point of contact for patients and where possible allay their fears to enable them to attend e.g. arriving and departing patients, booking further appointments, coding and adding an outcome for all appointments etc.
- Check patients in and out of the department.
- Arrange patient transport when necessary.
- To expedite appointments when necessary.
For further information please see attached job description
Person specification
Knowledge & Experience
Essential criteria
- Demonstrable experience as a Clerical Officer or similar within a medical setting
- Understanding of Hospital administrative procedures
- Understanding of patient management systems
Desirable criteria
- Proven knowledge of Cardiology diagnostic procedures
Qualifications
Essential criteria
- GCSE’s 9-4 (A-C) in Maths & English
- NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Aptitude & Abilities
Essential criteria
- Highly organised, efficient administrator
- Excellent telephone and interpersonal skills
- Good verbal and written communication skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Leanne Oliver
- Job title
- Clinical Admin Manager
- Email address
- [email protected]
- Telephone number
- 01752 431663
- Additional information
Paul Smith, telephone 01752 432908, email [email protected]
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