Job vacancy: Support Secretary - Clinical Haematology & Biochemistry, University Hospitals Plymouth NHS Trust, Plymouth

Job summary

Main area: Clinical Haematology
Grade: NHS AfC: Band 2
Contract: 6 months (Fixed term contract)
Hours: Full time - 37.5 hours per week
Job ref: 216-LD-M7428311

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: University Hospitals Plymouth NHS Trust, Derriford Hospital
Town: Plymouth
Salary: £24,465 Per Annum Pro Rata
Salary period: Yearly
Closing: 17/09/2025 23:59

Support Secretary - Clinical Haematology & Biochemistry

NHS AfC: Band 2

Detailed job description and main responsibilities

• To provide audio / copy typing support to the medical secretaries as required

• To cover for medical secretaries and other staff during periods of annual leave and / or

• Support administration of waiting lists in conjunction with Trust Waiting List Policy. This will include printing and sending appointment letters as instructed by the medical secretaries

• Sort and file confidential patient reports, results, charts and correspondence in hospital casenotes, in accordance with designated procedures.

• To answer the telephone and deal with enquiries from a number of sources e.g. patients, GPs, other medical staff or route the call appropriately.

• Locate, trace and dispatch casenotes and x-rays to other wards and departments using the iPM system.

• Support the prepping of haematology clinics in line with Trust Administrative Procedure Notes.

For further details please see attached JD&PS.

Person specification

Knowledge and Experience

Essential criteria

• Demonstrable experience in a similar role

Desirable criteria

• Previous demonstrable experience in a large clinical setting
• Proven knowledge of Trust computer systems e.g. Patient Management System

Qualifications

Essential criteria

• NVQ Level 2 in Business and Administration
• GCSE grade 4-9 (A-C) in English and Maths

Aptitude & Abilities

Essential criteria

• Good communication and interpersonal skills
• Ability to concentrate for extended periods and maintain accuracy of output

Desirable criteria

• Ability to work across multiple teams

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.