Job summary
- Main area
- Imaging Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 37.5 hours per week including evenings and weekends
- Hours
- Full time - 37.5 hours per week (37.5 hours per week including evenings and weekends)
- Job ref
- 216-AH-C7305205
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Plymouth Hospitals NHS Trust
- Town
- Plymouth
- Salary
- £24,169 Per Annum
- Salary period
- Yearly
- Closing
- 24/07/2025 23:59
Employer heading
Receptionist - Imaging
NHS AfC: Band 2
Job overview
The post holder will provide a comprehensive reception and administrative
support function the Radiology Academy and Derriford Hospital reception
areas.
Post is 37.5 hours based over 7 days a week.
This post includes evenings and weekend shifts.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To greet all visitors/patients who enter the department and approach the
Reception Desk. Providing an efficient service, including the reception of,
staff, patients, and visitors to the department.
To ensure as far as possible, that the Receptionist is always available in
the reception area.
To be responsible for the general quality and appearance of the reception
area.
To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues, and workers from other agencies.
Recording, archiving, and recalling files as necessary.
To be involved in trainee satisfaction surveys, risk assessments and staff
questionnaires, as required by the departmental management team.
To be available, once fully trained, to assist within the bookings team and
book patients where required.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
To greet all visitors/patients who enter the department and approach the
Reception Desk. Providing an efficient service, including the reception of,
staff, patients, and visitors to the department.
To ensure as far as possible, that the Receptionist is always available in
the reception area.
To be responsible for the general quality and appearance of the reception
area.
To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues, and workers from other agencies.
Recording, archiving, and recalling files as necessary.
To be involved in trainee satisfaction surveys, risk assessments and staff
questionnaires, as required by the departmental management team.
To be available, once fully trained, to assist within the bookings team and
book patients where required.
Person specification
Knowledge and Experience
Essential criteria
- Previous demonstrable experience in a receptionist role.
- Demonstratable administrative and/or secretarial experience
- Demonstratable experience in the use of Windows based applications (e.g MS word, MS Excel)
Desirable criteria
- Demonstrable experience working within a large clinical setting
Qualifications
Essential criteria
- Secondary Education to GCSE level A-C/ 4-9 in Maths and English or equivalent level of qualification/ equivalent demonstrable experience
- Good level of general education including proven evidence of key skills in numeracy and literacy
- Basic ability to use computerised systems
Desirable criteria
- IT / computing qualification
Aptitude and Abilities
Essential criteria
- Demonstrate good IT and keyboard skills
- Demonstrate good communication skills; written, verbal and electronic with ability to communicate with people at all levels.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Amelia Ward
- Job title
- Imaging Service Line Administrator
- Email address
- [email protected]
- Telephone number
- 01752 433905
List jobs with University Hospitals Plymouth NHS Trust in Administrative Services or all sectors