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Job summary

Main area
Medical Imaging Department
Grade
Apprenticeships: Apprenticeship
Contract
15 months (15 Month Apprenticeship)
Hours
Full time - 37.5 hours per week
Job ref
216-AM-DB7797723
Employer
University Hospitals Plymouth NHS Trust
Employer type
NHS
Site
Medical Imaging Department, Derriford Hospital
Town
Plymouth
Salary
£14,722 Per Annum
Salary period
Yearly
Closing
14/04/2026 23:59

Employer heading

University Hospitals Plymouth NHS Trust logo

Administrative Apprentice

Apprenticeships: Apprenticeship

Job overview

To provide clerical and administrative support to the Medical Imaging Department secretarial team, reception team and to complete the NVQ training programme.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The post holder will:

Support the medical secretary team in administrative duties such as typing, letters, appointments, notes, meetings, email's and more administrative tasks.

To support the reception team on the front desk dealing with patients, appointments and telephone calls. 

 

 

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 431577 or email [email protected] . We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

1.    Take appropriate actions regarding telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.

2.     Preparing consumables for patient to collect / preparing them for posting.

3.     Requesting and Tracing Notes

4.     General Filling

5.     Opening the post

6.    General administration and support for the secretarial team.

7.     Delivery of referrals to central admin.

8.    Support with the email inboxes.

9.    Training on reception desks dealing with patients face to face.

For further details please see attached JD&PS.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE or equivalent in English and Maths

KNOWLEDGE & EXPERIENCE

Desirable criteria
  • Demonstrable experience in working with the general public.

APTITUDE & ABILITIES

Essential criteria
  • Good communication skills, written and verbal with ability to demonstrate fluency, clarity and effectiveness at all levels.
  • Computer literate
  • Keyboard skills
  • Accuracy
  • Time management and organisational skills
Desirable criteria
  • Ability to work on own initiative but also as a member of a team

DISPOSITION / ATTITUDE / MOTIVATION

Essential criteria
  • Team member
Desirable criteria
  • Willingness to learn and develop in a challenging environment
  • Proactive, takes own initiative
  • Able to work calmly and methodically within a busy environment.

OTHER FACTORS

Essential criteria
  • Demonstrate an understanding of confidentiality

Employer certification / accreditation badges

Disability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Victoria Full
Job title
Support Manager
Email address
[email protected]
Telephone number
01752 433833
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