Job summary
- Main area
- Nuclear Medicine
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (0900-1700, 30 minutes for lunch)
- Job ref
- 216-LT-DB8181948
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Nuclear Medicine
- Town
- Plymouth
- Salary
- £25,272 Per Annum
- Salary period
- Yearly
- Closing
- 18/08/2026 23:59
Employer heading
Bookings Clerk
NHS AfC: Band 2
Job overview
To provide administration, booking outpatient appointments for the Nuclear Medicine department within the Imaging Directorate
The key responsibilities of this role are the efficient and effective management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust policies and procedures.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
• Efficient and effective management of specific departmental and patient administration systems
• Book appointments following departmental workplans and guidelines
• Ensuring strict adherence and compliance to all Trust policies and procedures
• Assist in answering patient queries relating to their appointment
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
- Entering patients details on both CRIS and EPIC systems.
- Sorting referral cards and letters from GP’s, consultants and other medical staff.
- Booking and rearranging outpatient appointments following departmental workplans and guides.
- Booking urgent inpatient scans, liaising with the ward and portering team.
- Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients.
- Liaise with all levels of medical and technical staff to ensure the effective and efficient running of lists.
- Advise patients and medical staff on special procedures and preparations required to ensure a successful examination.
- Dispatching appointment letters ensuring all relevant information and leaflets are included.
- Provide statistical information as required, compiling, and producing waiting list figures at the end of each week: distributing to managers and clerical team.
- Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues and workers from other agencies.
For further information please see attached job description
Person specification
Knowledge and Experience
Essential criteria
- Previous demonstrable Clerical experience
Desirable criteria
- Previous Demonstrable experience working within a large clinical setting
- Demonstrable Experience working with the General Public
- Experience of Patient Management System
Qualifications
Essential criteria
- GCSE’s 9-4 (A-C) in Maths & English
Desirable criteria
- NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Aptitude & Abilities
Essential criteria
- Good communication skills, written and verbal, with the ability to demonstrate fluency, clarity and effectiveness at all levels.
- Computer Literate with good Keyboard skills
- Time management and organisational skills.
- Proven ability to work on own initiative, but also as a member of a team.
Desirable criteria
- Understanding the Trust waiting list policy within the work place.
Disposition/Attitude/ Motivation
Essential criteria
- Team Member
- Able to work calmly and methodically in a busy Environment
- Proactive and takes own initiative
Desirable criteria
- Willingness to learn and develop in a challenging environment
Other Factors
Essential criteria
- Demonstrate and understanding of confidentiality.
- Flexibility to cover colleagues during absences.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Maria Walker
- Job title
- Medical Secretary Coordinator
- Email address
- [email protected]
- Telephone number
- 01752 432514
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