Job summary
- Main area
- Operational Management
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Monday- Friday 09.00 to 15.30 with 30 min lunch
- Hours
- Part time - 30 hours per week (30 hours per week)
- Job ref
- 216-AM-CO7713873
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Level 1 Brittany House
- Town
- Plymouth
- Salary
- £24,465 £24,465 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 09/02/2026 23:59
Employer heading
Bookings Clerk
NHS AfC: Band 2
Job overview
An exciting opportunity has arisen to join the busy Bookings Team in Imaging. An effective communicator, you will be expected to provide an efficient and effective administrative service, ensuring compliance with departmental procedures and safe recruitment processes. The successful candidate will embrace the challenge of working in a highly demanding environment where excellent customer service skills and attention to detail are paramount.
For an informal chat or to discuss the position in more detail please contact Jo Cleary on 01752 433272(int x33272).
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for assisting with the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to a patients and members of the Department. This will be through the delivery of a comprehensive administrative service to speciality teams.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
1. Entering patients details on both CRIS and iPM systems.
2. Sorting referral cards and letters from GP’s, consultants and other medical staff.
3. Booking and rearranging outpatient appointments.
4. Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and
patients.
5. To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly
processed.
6. Optimise opportunities for sessions to go ahead by arranging alternative cover, when problems arise.
7. Liaise with all levels of medical staff to ensure the effective and efficient running of lists.
8. Advise patients and medical staff on special procedures and preparations required to ensure a
successful examination.
9. Dispatching appointment letters ensuring all relevant information and leaflets are included.
10. Tracing notes on the iPM system.
For further details please see attached JD&PS.
Person specification
Qualifications
Essential criteria
- NVQ Level 2 in Business Admin or relevant demonstrable experience
Desirable criteria
- Educated to GCSE or equivalent standard (must include English and Maths).
Knowledge and Experience
Essential criteria
- Previous clerical demonstrable experience.
Desirable criteria
- Previous demonstrable experience in a large clinical setting.
- Demonstrable experience in working with the general public
APTITUDE & ABILITIES
Essential criteria
- Good communication skills, written and verbal, with the ability to demonstrate fluency, clarity and effectiveness at all levels.
- Computer Literate
- Time management and organisational skills
- Ability to work on own initiative, but also as a member of a team.
Desirable criteria
- Understanding the Trust waiting list policy within the work place.
DISPOSITION / ATTITUDE / MOTIVATION
Essential criteria
- Able to work calmly and methodically when under pressure from busy workload
- Proactive and takes own initiative
- Team member.
Desirable criteria
- Willingness to learn and develop in a challenging environment
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jo Cleary
- Job title
- Imaging Bookings & Validation Team Manager
- Email address
- [email protected]
- Telephone number
- 01752433272
- Additional information
Working hours Monday to Friday 7am to 3pm
List jobs with University Hospitals Plymouth NHS Trust in Administrative Services or all sectors