Job vacancy: Clerical Officer - Receptionist, University Hospitals Plymouth NHS Trust, Plymouth

Job summary

Main area: REI
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 216-LH-S7609385

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: Royal Eye Infirmary
Town: Plymouth
Salary: £24,465 £24,465 Per annum
Salary period: Yearly
Closing: 11/12/2025 23:59
Interview date: 18/12/2025

Clerical Officer - Receptionist

NHS AfC: Band 2

Detailed job description and main responsibilities

The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.

To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.

To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APN’s (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).

To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.

To receive and welcome patients and relatives to the department and direct to appropriate waiting area.

To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.

The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.

To ensure the patient’s details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.

To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.

To ensure that patients not eligible for treatment in the hospital complete the appropriate process e.g. overseas visitors.

For furter details please see the attached JD & PS

Person specification

Knowledge & Experience

Essential criteria

• Ability to undertake training competencies relative to the role

Desirable criteria

• Previous demonstrable experience working within a large clinical setting
• Previous demonstrable clerical experience

Qualifications

Essential criteria

• GCSE’s 9-4 (A-C) in Maths &* English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.

Desirable criteria

• Familiar with the Trust’s electronic patient management systems.

Aptitude & Abilities

Essential criteria

• Good communication skills
• Good telephone manner
• Organisational skills

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.