Job overview

To provide a clerical service to the Ward and assist the Midwifery staff in the reception of pregnant women, mothers, babies and visitors to the ward.

To work in collaboration with staff in other areas of the directorate and Trust to facilitate a streamline service for the patient.

Provide and deliver a high standard of a full clerical service to the ward using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical knowledge.

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

·         Deal with enquiries, including telephone enquiries in conjunction with and under the direction Clinical / nursing staff.

·         Maintain Hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.

·         Entering admissions and discharges on iPM, including ward transfers, clinical transfers and speciality transfers and updating patient information where necessary.

·         Be able to review community referrals and action them, by recording on IPM and making sure all relevant procedures or treatments are coded

·         Ensure paperwork that needs to be retained is done so (electronically and or physically) and is disposed of confidentially after the retention period is over

·         Ensuring that the bed state is kept up to date on iPM and Salus

·         Commence paperwork as appropriate on patient’s admission ie new front sheets and labels

·         File reports, ensuring they have firstly been seen and initialled/actioned if necessary, by Medical/Nursing staff.

·         Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes from other departments using computerised tracing system

·         Tracing of notes in and out of ward using the computerised tracing system

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.