Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 08:30-13:30, Monday, Tuesday, Thursday, Friday
- Hours
- Part time - 20 hours per week (Permanent)
- Job ref
- 388-7757627-PC&S
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Patient Access Centre
- Town
- Torbay
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/03/2026 23:59
Employer heading
Booking Clerk - Patient Access Centre
NHS AfC: Band 2
Job overview
Booking Clerk
Permanent, 20 hours per week, Band 2
An opportunity has arisen for two people to join the Trust’s outpatient appointments team as a Booking Clerk for the Patient Access Centre.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.
You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.
Main duties of the job
- Handling inbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Reception duties as described in the job description
- Making outbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing pending lists and wait times
- Processing new referrals from external and internal sources
- Managing theatre and secretary request spreadsheets
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Working for our organisation
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.
The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Detailed job description and main responsibilities
For full details of the main responsibilities of the role, please refer to the attached Job Description and Person Specification
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Qualifications and Training
Essential criteria
- 4 GCSE A - C to include Maths and English or equivalent
Desirable criteria
- Knowledge of hospital IT systems (e.g. EPIC, IHCS, PTL)
- Customer Service Qualification
Knowledge and Skills
Essential criteria
- Experience in a customer service role
- Experience in an administration/clerical role
- Experience in a healthcare/hospital setting
- Experience of working with computers
- Experience working with Microsoft packages
Desirable criteria
- Previous NHS experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amyleigh Parker
- Job title
- PAC Practice Manager
- Email address
- [email protected]
- Telephone number
- email only
List jobs with Torbay and South Devon NHS Foundation Trust in Administrative Services or all sectors