Job summary
- Main area
- A&C
- Grade
- NHS AfC: Band 4
- Contract
- 18 months (Fixed Term until September 2027)
- Hours
- Full time - 37.5 hours per week (Monday to Friday to include evening working)
- Job ref
- 388-7837559-MUEC-A
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- St Edmunds
- Town
- Torquay
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 25/06/2026 23:59
Employer heading
Health Improvement Coordinator
NHS AfC: Band 4
Job overview
The Weight Management Single Point of Access (SPOA) shall be provided as a pilot service for a duration of 18 months. The SPOA shall serve as the gateway to appropriate interventions for weight management support across Devon. The team will be the receiving centre for all referrals relating to weight management in the region.
We are open to full‑time, part‑time, and job‑share applications. Flexible working arrangements will be considered in line with service needs.
Main duties of the job
• To action the outcome of the clinical triage of referrals, managing onward referral process for non-complex service users, following clinical referral guidelines and pathway.
• Contact referrals to discuss referral options, ensure that all service users receive up-to-date information on a wide range of health improvement programmes, with a primary focus on weight management initiatives.
• Provide support to service users through health coaching conversations to help them navigate their referral options.
• To provide support to the Single Point of Access team and patients who are referred into the service.
• Support with screening of patient questionnaires to aid appropriate signposting for onward care.
• Managing referrals through the electronic referral system (ERS), ensuring that referrals are actioned within expected timeframes.
• Follow up of service users who do not respond to communications/referrals
• Administration duties as required.
• Supporting audit and evaluation of Single Point of Access pilot programme
Working for our organisation
Based at St Edmunds Community Care Centre in Torquay, with potential to travel within the whole of Devon. The Devon Weight Management Single Point of Access Team is a new service consisting of a Service Lead, Health Improvement Practitioner (this post) and Health Improvement Coordinator.
The Weight Management Single Point of Access (SPOA) shall be provided as a pilot service for a duration of 18 months. The SPOA shall serve as the gateway to appropriate interventions for weight management support across Devon. The team will be the receiving centre for all referrals relating to weight management in the region.
The aims of the SPOA are to:
• Improve access to appropriate weight management support and, where clinically appropriate, specialist weight management services • Standardise triage and referral processes • Reduce duplication across the weight management (and associated) pathways • Link pathways for patients with long term conditions where weight management is recommended e.g., diabetes. • Evolve to become the one access point for weight management across all levels of support (tiers 1 – 4)
Detailed job description and main responsibilities
Support clinical triage for referrals into the weight management SPOA service.
Provide advice and guidance to people regarding their weight management options, including those with more complex presentation (in consultation with service lead).
Support onward referral for service users, e.g. to local or national weight management programmes.
Answer service user queries, including complex queries.
Responsible for case load management for self and allocate to Health Improvement Coordinators.
Person specification
Qualifications
Essential criteria
- Evidence of continuing professional/personal development in health improvements/ behaviour change/public health to a degree level or equivalent.
- Evidence of competency in IT skills
Desirable criteria
- Health promotion certificates such as Brief Interventions for Alcohol, Mental health First Aid
- Health Coaching
Knowledge
Essential criteria
- Knowledge of the benefits of health improvement interventions
- Knowledge of monitoring and evaluation methodology
- Demonstrable experience of working with a wide range of people and groups using motivational interviewing and behavioural change
Desirable criteria
- Experience of using office-based software (e.g. word processors, spreadsheets & databases) in a workplace setting
Skills
Essential criteria
- Ability to work both autonomously and as part of a team and manage own caseload
Desirable criteria
- Experience of using clinical systems Understanding of audit and evaluation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sara Dorrans
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 07514505222
- Additional information
Work days: Wednesday to Friday
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