Job summary
- Main area
- ADMIN
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 2 x 22.5 hrs
- Hours
- Part time - 22.5 hours per week (Monday and Friday other day is negotiable)
- Job ref
- 388-8068930-MUEC
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- St Edmunds
- Town
- Torquay
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
Podiatry Admin Assistant
NHS AfC: Band 2
Job overview
Do you share our values?
Respect and dignity
Commitment to quality of care
Compassion
Improving lives
Working together for patients
Every one counts
We are looking to recruit 2 x Band 2 Podiatry Admin Assistant for 22.5 hours per week.
We are looking for an organized and flexible admin assistant to provide administrative support for the podiatry department both within the Podiatry Access Hub and at various South Devon-wide locations.
Skills, knowledge and experience required:
- Ability to deal with patients and visitors using tact, good humour and efficiency
- Ability to work under pressure and to deadlines
- To complete work with accuracy and speed
- Pleasant and sympathetic telephone manner
- Ability to work on own initiative and as part of a team
- Audio-typing skills
Applications are invited for Admin Assistants to help deliver support to clinicians as part of a growing wound management service for diabetic patients.
Main duties of the job
Main duties of the job
- To be able to work as part of the reception and admin hub team as required and rota’d.
- To meet and greet patients on arrival and record their attendance – this may require tact and empathy in dealing with matters of a sensitive nature or with verbal aggression.
- To register patients on computer system in accordance with Trust Policy
- Ensure all necessary records are available and prepared appropriately
- To ensure the systems of managing appointments for patients who have failed to attend (DNA’s) are in accordance with the DNA policy.
- To book patient appointments in line with the trust Patient Access Policy and local guidelines.
- To use the Epic Booking system and other trust systems appropriately.
- Answer the main podiatry telephone line in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.
- Dealing with patients and parents/carers who may have significant medical problems
- To take responsibility for the pod appts email and ensure that requests are followed.
- To adhere to the Trust’s policy on confidentiality.
- To be aware and update knowledge of hospital policies and procedures from the Trusts intranet.
- To be responsible for own knowledge of the Trust’s and Departmental Health & Safety Policy and Risk Register.
- Any other clerical duties which may be necessary
Working for our organisation
The Podiatry Department works from 11 different locations across the Torbay and South Devon Area. We are a forward thinking department who have patient care as the top priority. The Department is focused on providing the highest standard of care to our patients and using innovation to improve care, such as the use of VR headsets in nail surgery and development of a diabetic foot app.
We are an innovative, dedicated friendly team who undertake regular supervision sessions and are keen to support people reach their full potential.
Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Qualifications and Training
Essential criteria
- Computer Skills
- Good Standard of literacy and numeracy
Specific Knowledge and Skills
Essential criteria
- • Pleasant and sympathetic telephone manner
- Keyboard skills
- Good organisation and interpersonal skills
- Good time management
- Ability to work independently and as part of a team
- Ability to work under pressure
- Reliable and motivated
- Experience of dealing with patients, their relatives, carers and members of the general public in a pressurised environment
Desirable criteria
- Knowledge of departmental and Trust policies, procedures and guidelines
- Ability to cope with a varied workload
- Good understanding of health and safety measures
- Knowledge of NHS appointment system
- Working knowledge of Epic patient administration systems
- Experience working within a customer service environment
Special Experience
Essential criteria
- Substantial proven experience working in an office undertaking multiple administrative tasks
- Proven ability to prioritise workload
Requirement due to working environment
Essential criteria
- Ability to cope with a varied and busy workload, plan effectively with good organisational skills
Desirable criteria
- Car driver with clean licence and access to a vehicle
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jane Cawley
- Job title
- Practice Manager Podiatry and Orthotics
- Email address
- [email protected]
- Telephone number
- 01803320667
List jobs with Torbay and South Devon NHS Foundation Trust in Administrative Services or all sectors