Handle sensitive information e.g. handle and communicate sensitive and sometimes upsetting information relating to service users in accordance with Trust confidentiality and other information governance policies. 

Ability to communicate verbally or in writing with a variety of people, including other professionals, clinicians, providers, service users and families.  

Communicate updates and information effectively to the teams 

Good time management for own work and ability to prioritise work, with support and guidance from Social Work Lead  

Ability to work flexibly and under pressure, being open to change in an ever-evolving environment  

You will not have any responsibility for the direct provision of care or treatment to service users.  However, the post holder will have some contact with service users/clients/carers when arranging meetings/appointments.   

Ensure the Social Care database and current client electronic recording system is routinely updated with the latest relevant information on service users 

Maintain robust and integrated office management and administrative systems for the Social Care Team in accordance with Trust policy. 

Assist with the routine review and evaluation of the effectiveness of business support systems for the Social Care Team.  

Alert the Social Work Lead of any discrepancies, risks or issues as they arise. 

Follow policies in own role. May be required to comment/implement policies and proposed changes to practices, procedures for own area of work, e.g.: may comment on procedures/implements administrative policies in own area to include office management and administrative systems for the Social Care Team. 

Provide accurate and timely administrative support to the Social Care Team, as above 

Ensure tasks are completed effectively and within given timescales.   

Maintain and update the social care databases accurately and in a timely fashion. 

Undertake audits as necessary to own work, e.g.: assist with the routine review and evaluation of the effectiveness of business support systems for the Social Care funding office and make suggestions for appropriate changes to ensure the efficient management of the office. 

The post holder will not have responsibility in this area 

Provide excellent administrative support to the Social Care Team, as requested by the Social Work Lead and team members, including the following tasks: 

Support and facilitate meetings through sourcing suitable venues, recording of notes / minutes and distribution of associated paperwork. Follow up actions as necessary. This will include 

Minutes for Staff Meetings 

Minutes for Safeguarding / Best Interest /Risk management / Multi-professional meetings and other ad hoc meetings. 

Review and update Patient / Client records on database ensuring accurate recording and retrieval of data 

Undertake general office duties to include dealing with the post (collections and outgoing), scanning / photocopying and associated tasks. 

Dealing with IT Issues within the Teams, set up IT systems for all staff to access and “trouble shooting” where possible. 

Liaise with the Trust Human Resources and Payroll department and process annual leave and sickness leave for all team members.  

Completion of annual leave forms and distribute to allocated team members ensuring correct leave is recorded 

Provide administrative support to the Mental Health social care Panel, preparation of electronic records for Panel  

Provide administrative support to the senior leadership team.  

Develop excellent Knowledge of Policy and Procedures Torbay and South Devon NHS Foundation Trust for staffing, HR and Payroll