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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 26.5 hours per week (Hours to cover the unit open between 07:30 and 19:00 Monday to Friday)
Job ref
388-7854712-PC&S
Employer
Torbay and South Devon NHS Foundation Trust
Employer type
NHS
Site
Torbay Hospital
Town
Torquay
Salary
£24,465 per anumn
Salary period
Yearly
Closing
01/04/2026 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

Receptionist/Clerical officer

NHS AfC: Band 2

Job overview

We are looking for a Receptionist/Clerical Officer to join our team.

Our Receptionist/Clerical officer will be the first point of contact for patients relatives and carers utilising the day surgery unit.

You will liaise with all staff regarding theatre lists and admissions and provide a range of administrative and clerical services.

Main duties of the job

  • Admitting patients to the unit
  • Dealing with queries from colleagues  and patients 
  • Dealing with case notes and paperwork according to hospital policy
  • Using different software packages to ensure patent information is up to date 

Working for our organisation

Why Work With Us

Day surgery is a large team which includes both administrative and clinical staff. We all work as one team and support each other to ensure a smooth pathway for the patients.

The Day Surgery Unit is open from 07:00 - 19:00 Monday to Friday. 

Detailed job description and main responsibilities

  • Dealing with Queries form patients 
  • Assisting to help and reassure patients and relatives
  • Ensuring all patient details are correct and on the correct system
  • Dealing with requests from members of the wider team 

Please review the job description for a full list of responsibilities

Person specification

Knowledge

Essential criteria
  • Good computer Knowledge
Desirable criteria
  • Knowledge of hospital systems

Experience

Essential criteria
  • To be able to prioritise workload
Desirable criteria
  • Previous experience in relevant role

Qualifications

Essential criteria
  • Functional Maths & English
Desirable criteria
  • GCSE Level English and Maths

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant - Silver 2025

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.

Documents to download

Apply online now

Further details / informal visits contact

Name
Charlotte Tuffey
Job title
Admin Supervisor
Email address
[email protected]
Telephone number
01803 655508
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