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Trosolwg o'r swydd

To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.

To ensure that patients are treated with courtesy, dignity and respect.

Prif ddyletswyddau'r swydd

• To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP’s and other external agencies.
• To communicate effectively in writing and verbally on a daily basis.
• To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
• To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
• All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
• Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
• Taking and transcribing normal minutes if required.
• To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
• To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.

Gweithio i'n sefydliad

The Breast Care Unit has a very close overall team with excellent communication and working relationships between our sub-teams of Radiography/Radiology, Nursing, Surgical and Administration.

This ability to work seamlessly together towards our objectives is the foundation of our succese and fosters the excellent reputation our team has throughout the Trust

The Unit is supported by a Practice Manager, a Screening Programme Manager, an admin team leader, the secretarial team and our B2 receptionists/booking clerks in the symptomatic and screening services.

The admin teams are key to ensuring the very busy Breast Care Unit runs smoothly and efficiently.  It is therefore important that each member of the team works well under pressure, is a team player but equally as important that they are able to work independently and prioritise workload effectively. The admin team leader role is to support the team in this with effective line management.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the Breast Care Unit by managing the team who help look after our patients.