Job summary
- Main area
- Patient Access Centre
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 388-7080505-A&C-C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Patient Access Centre
- Town
- Torquay
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 12/11/2025 23:59
Employer heading
Booking Clerk
NHS AfC: Band 2
Job overview
Booking Clerk - 20 hours per week
An opportunity has arisen for a Booking Clerk to join the Trust’s centralised outpatient appointments team.
Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
Main duties of the job
- Handling inbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Making outbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing pending lists and wait times
- Processing new referrals from external and internal sources
- Managing theatre and secretary request spreadsheets
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Working for our organisation
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.
The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.
The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Detailed job description and main responsibilities
For the full details of the job description and person specification please read the attached documents.
Person specification
Qualifications and Training
Essential criteria
- Minimum of 4 x GCSE Grade A-C (including English) or equivalent
Desirable criteria
- NVQ Administration Level 2 or equivalent
Knowledge and Skills
Essential criteria
- Administrative or clerical experience
- Customer service experience
- Experience of working in a call centre environment
- Experience working with Excel, Outlook, MS office packages
Desirable criteria
- Previous NHS experience
- Knowledge of IHCS, E-Referral service, or Patient Target List (PTL)
- Knowledge of Referral to Treatment Targets (RTT)
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Amyleigh Parker
- Job title
- PAC Coordinator
- Email address
- [email protected]
- Telephone number
- 01803 656340
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