Job summary
- Main area
- Radiology
- Grade
- 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday-Friday 08:30-17:00 (1 hour lunch))
- Job ref
- 388-7536510-PC&S
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Radiology Department
- Town
- Torquay
- Salary
- £24,465 PA
- Salary period
- Yearly
- Closing
- 01/12/2025 23:59
Employer heading
Clerical Officer/Booking Clerk - Radiology
2
Job overview
Our Clerical Officer is responsible for supporting the smooth efficient running of Radiology, enabling high standards of care for our service users. You will be part of a multi-disciplinary team, working with Radiologists, Radiographers and Nurses in all areas of the Directorate. The primary role for this post is supporting the Radiology Admin Team and cross covering where necessary within the team. While responsibility lies with clinical staff, this role can have impact on patient care.
Main duties of the job
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To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
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To understand relevant processes that support our patients/customers during their visit to Radiolog
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To provide a high-quality customer service that complies with NHS Employment standards
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Contributing to team discussions in a constructive and flexible way
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To work as part of a team demonstrating effective communication, and working collaboratively with colleagues in all areas of the Trust
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Acknowledge that you need to continually deliver exceptional value to customers
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To provide excellent, innovative Radiology services
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Handling inbound calls
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Booking, cancelling and re-arranging Radiology appointments
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Processing new referrals from external and Internal Sources
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Reception Duties
Working for our organisation
Our admin team comprise of two sections, one in call centre and one in main office with supervisors in both areas.
The admin team are responsible for booking Radiology Outpatient appointments and Inpatient appointments. Therefore you must be able to work independently and demonstrate excellent prioritisation and time management skills and will also have the ability to cope with complex situations.
Detailed job description and main responsibilities
- To work as part of the A&C team, contributing to efficient departmental processes
-
To support patients ensuring that their visits to Radiology are managed in the most caring and efficient manner. This is through phone or face-to-face communication and by assuring that correct processes are followed to ensure that information is appropriately distributed
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To ensure that any information for Radiology examinations and procedures is distributed to the correct patients and any changes to information (eg change of appointment date) is communicated effectively
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To contribute to the delivery of high standards of patient care
- Must have good interpersonal skills and communicate with patients/public, staff, radiology personnel, medical staff, nurses, healthcare professionals and other support staff
Person specification
Qualifications & Training/Specific skills/Knowledge & Experience
Essential criteria
- General education
- Basic knowledge of computerised systems
- Communication skills
- Telephone manner
Desirable criteria
- Knowledge of CRIS system
- Experience of working with the general public
- Previous NHS experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Jones
- Job title
- Practice Manager
- Email address
- [email protected]
- Telephone number
- 01803655646
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