Job vacancy: Receptionist, University Hospitals Plymouth NHS Trust, plymouth

Job summary

Main area: ENT/AUDIOLOGY
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 216-LT-DD8146620

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: UHP Derriford Hospital
Town: plymouth
Salary: £25,272 per anum
Salary period: Yearly
Closing: 12/08/2026 23:59

Receptionist

NHS AfC: Band 2

Detailed job description and main responsibilities

The jobholder would be trained on the job through a combination of instruction and practice and by attending Casenote, Data Protection and iPM training.
To compile and sort patient clinic attendance sheets.
To receive and welcome patients to the department and direct to appropriate waiting area.
To ensure the patient’s details are up to date on both the computer system and update front sheet of Health Record Folder notes as necessary. If service personnel details are incorrect, ensure SPAC office is kept informed.
To make follow up appointments as per clinicians request in adherence with clinic booking rules.
To ensure patients follow up waiting lists have all relevant information fields completed in line with EOS (Electronic Outcome System). Where required manually adding waiting lists and procedure coding.
To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required.
To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folder.
For patients entitled to transport, make arrangements for this.
To ensure that the Patient Document Tracking system is kept up to date tracing movement of Patient Case Notes in and out of the department. This will involve moving and handling case notes which maybe heavy to lift.

For further information please see attached job description

Person specification

qualifcations

Essential criteria

GCSE's, English, Maths 4-9

Desirable criteria

NVQ level 2 in business administration or similar

Qualities

Essential criteria

Proven ability to communicate at all levels
Proven ability to work under pressure and adhere to targets
Self motivated

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.