Job overview

We have an exciting opportunity in our Digital team for a Service Design Analyst who will be involved with pro-active user experience research including the creation of user research deliverables to provide in-depth, analysis of structures, problems and proposed solutions well making the most of modern technology to transform services enabling the organisation to become more efficient and effective.

If you are bursting with innovation and creativity, then check out our Service Design role, it could be the job for you.

The successful candidate will be able to use the latest tools and methods enabling services to transform their ways of working, through the creation and testing of user centred design (digital and non-digital) using prototypes, to ensure they meet stakeholder needs and improve outcomes for people. 

Showcasing excellent communication skills, you will be able to work effectively across organisational, technical and political boundaries, understanding the context with the ability to quickly form good working relationships. You know how to make complex and technical information and language simple and accessible for non-technical audiences. You will be practiced at active listening, can advocate and communicate what a team does in a clear and succinct manner to create trust and authenticity and can respond to challenge.

If you care about making a difference and want to work in a team with supportive and dedicated people, then we would love to hear from you.

Main duties of the job

Delivering service design work through the entire design process: conducting user research, problem definition, business analysis, idea generation, process mapping, prototyping, testing and co-designing the ‘to be’ customer journey.  To contribute towards shifting the organisation to working in a multidisciplinary way, establishing and leading multidisciplinary teams for design work, identifying the right resources at the right time to be part of the team, improving quality and timeliness of outcomes.

You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.  

 Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. 

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. 

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to create healthier lives, empowered citizens and thriving communities.