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Job summary

Main area
Band 3
Full time - 37.5 hours per week
Job ref
University Hospitals Dorset NHS Foundation Trust
Employer type
Canford House, Wallisdown Road
£20,330 - £21,777 pa
Salary period
29/05/2022 23:59

Employer heading

University Hospitals Dorset NHS Foundation Trust logo

COVID-19 Vacancy Patient Administrator

Band 3

We recently went into partnership with Bournemouth University and, with the merger of Poole Hospital and Royal Bournemouth & Christchurch Hospital NHS Foundation Trusts, became University Hospitals Dorset NHS Foundation Trust this is a really exciting time to join us!

Our ambitious multi-million pound plans to develop our sites are well underway, including developing RBH as the major acute and emergency hospital in East Dorset, PH as the major planned care hospital, and ambitious plans for Christchurch to support on-going patient treatment.

Joining UHD gives you the opportunity to enjoy all that Dorset has to offer. Bournemouth is a vibrant university town , and Poole has a large natural harbour and is perfect for water sports or relaxing at a quayside restaurant.

With both the New Forest and Isle of Purbeck on our doorstep, over 7 miles of stunning sandy beaches and coastal paths, we are located within an area of amazing beauty providing a great place for you to achieve your rewarding work life balance.

The Outpatient Administrator role provides a caring service to our patients.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based our new site Canford House but will be working across both Poole and Wallisdown.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

This full-time role involves data input, providing an efficient telephone service and assisting patients with their appointments. You will also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

The Outpatients Department is an exciting place to work in and for many patient's  the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times.  It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.

If this job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

Base Location: Canford House, Wallisdown Road

Interview Date:TBC

Employer certification / accreditation badges

Armed Forces CovenantUHD ValuesApprenticeships logoDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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Further details / informal visits contact

Chloe Payne
Email address
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