Job overview

We have an exciting opportunity for an Outpatient Supervisor to join our administration team at Swanage and Wareham Hospitals. You will be working at two small, friendly community hospitals both with a family atmosphere and staff who put the patients at the heart of everything they do. 

We are looking for an enthusiastic and motivated individual to provide line management to the outpatient admin staff and receptionists.

This is a part-time role for 22.5 hours per week split over four or five mornings, ideally starting work at 0800.

You will have excellent customer service skills and will be fully committed to providing a high-quality service to patients, staff and visitors alike.  A positive attitude and professional approach is essential, as is the ability to multitask and manage your own workload.  Excellent communication skills (both verbal and written) and numeracy skills are essential.

You will be working at two small, friendly community hospitals both with a family atmosphere and staff who put the patients at the heart of everything they do.

Main duties of the job

To manage the outpatient clinics and support our administrators on a day-to-day basis ensuring that the needs of the services are achieved to the required standards.

 To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that their experience is positive.

 To drive the delivery of efficient and accurate booking of patient appointments, ensuring all clinics are booked to full capacity.

 To manage the reception teams.

 To monitor the training needs of the team and conduct appraisals.

 To support the Outpatient Admin Manager.

The role is extremely varied and interesting. It will challenge you and provide you with the opportunity to enhance your skills. Being a key member of the team, your day-to-day duties will include managing the outpatient admin team at Swanage and its workload, including scheduling outpatient clinics, processing referrals, booking and rescheduling appointments, liaising with nurses, consultants and their secretaries and completing statistics for the department.  In addition you will manage the reception teams at Swanage and Wareham Hospitals.  You will be required to work on site at both hospitals.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. 

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. 

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.