Job summary
Employer heading
Receptionist
NHS AfC: Band 2
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
An exciting opportunity has arisen for a Receptionist to join our friendly front-of-house and administration team based at Dragon Parade Clinic, Harrogate, which is a community CAMHS (Child and Adolescent Mental Health Service).
The post is a full time post - Monday to Friday 9 - 5pm. Cover on some occasions 8.30 - 4.30 may be required.
Dragon Parade clinic is near to the town centre, easy access to trains and buses.
Previous NHS experience not essential.
Main duties of the job
We are looking for a friendly, customer-focussed Receptionist to join a small administration team. Reception duties include greeting service users, carers, staff and visitors and answering queries via telephone and email. The ability to remain calm and communicate clearly is essential as well as promoting a positive culture for children and young people living with mental health issues.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.
Working for our organisation
We are the Child and Adolescent Mental Health Service, who offers support to children and young people from the age of 6 to 18.
We are team of supportive clinician's who work tightly with our administration team.
Detailed job description and main responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Person specification
Qualifications
Essential criteria
- ITQ Level 2 or equivalent
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Desirable criteria
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential criteria
- Experience working in an administrative role in an office environment
- Experience of working in a front of house/retail setting.
Desirable criteria
- Experience of working with young people and families
Knowledge
Essential criteria
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and the associated legal and policy requirements
Skills
Essential criteria
- Input data accurately/efficiently
- Demonstrate good organisational and time management skills including ability to prioritise effectively
- Demonstrate good customer service skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gill Gentle
- Job title
- Team manager
- Email address
- [email protected]
- Telephone number
- 07837 286480
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