Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Compressed hours
- Job ref
- 279-7672061-JAN26
- Employer
- University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Sussex County Hospital
- Town
- Brighton
- Salary
- £24,937 - £26,598 pro rata
- Salary period
- Yearly
- Closing
- 10/02/2026 23:59
Employer heading
Cardiac Administration Assistant
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
The post is based within the Cardiac Diagnostics administration team at the Royal Sussex County Hospital. We are seeking a highly organised, enthusiastic and hardworking individual to work within the extremely busy team. The successful candidate will be responsible for the booking of all cardiac investigations at the Royal Sussex County Hospital and Princess Royal Hospital. You should be articulate, have good written and spoken English, excellent computer/keyboard skills, good communication skills and be able to relate to people of all ages in a confident and caring manner.
This post would particularly suit a candidate currently employed as an administrative assistant in an NHS environment and is seeking to expand their role.
Experience within a NHS environment is highly desirable although not essential as training will be given.
This post is part time 30 hours per week. The hours are flexible but requires some level of cover on Wednesdays, Thursdays and Fridays. Reduced hours over 5 days or long days/ different hours can be considered.
Main duties of the job
The post holder will be responsible for providing complete administrative and clerical support for all outpatients within the Cardiac Diagnostics Department (Cardiac Physiology). This includes adhering to the Patient Access Policy and waiting time targets. The role includes patient registration, booking of appointments and answering telephone queries. The post holder will be required to work as part of a multidisciplinary team to deliver the highest standards of administrative support possible for all patients and staff.
Working for our organisation
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Communication
· Utilise all modern IT tools available to provide the most efficient use of time and the most effective service.
· Telephone patients, producing letters and liasing with the multidisciplinary team regarding the booking of patients.
· Responsible for the booking of patients requiring diagnostic tests. Communicate with patients regarding appointment details. This may involve the booking of multiple appointments for one patient and having a good understanding of the length and complexity of diagnostic tests.
· To deal with large volumes of day to day enquires from patients and trust staff in a polite and professional manner.
· To deal with large volumes of emails to the shared inbox in a timely and professional manner.
Service delivery and improvement
· Compile and update patient’s personal details on CareFlow (PAS) and amend their files accordingly. Register new patients as required.
· Take active involvement in the waiting lists and patient tracking lists to ensure all diagnostic targets are met and to understand fully the referral to treatment time pathway.
· Arrange and book appointments co-ordinating tests and outpatient appointment to ensure results available. Ensure all patients receive appropriate appointment letters. Also to ensure all patients receive appropriate documentation related to their appointment.
· Adding patients to multiple waiting lists in a timely manner, ensuring all Trust protocols for waiting list management are adhered to.
· Keep abreast of booking template changes and actively use templates to check work and activity.
· To access CareFlow (PAS) and input and collect information when required.
· To collate weekly and monthly data for visualisation of targets when required.
· To undertake other duties assigned by the Principal Cardiac Physiologist as appropriate.
To actively participate in huddles, raising issues when necessary.People management and development
· Responsible for carrying out duties in line with the Trust’s e-rostering processes, including supporting staff allocation, and contributing to effective budget reconciliation and workforce planning
Patient care delivery
· Understanding / adherence of Patient Access Policy to maximise patient attendance.
Learning and development
· Attend mandatory training updates as required.
· Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
· Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
· Identify own learning needs and jointly plan training requirements with your line manager
· Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
· To comply with the Trust’s Health and Safety policy.
· To adhere to the Trust’s Health, Wellbeing and Attendance Policy.
Person specification
Experience/ Qualifications
Essential criteria
- 4 GCSE’s or equivalent grades 4-9 (A-C) including English and Maths or educated to NVQ level 3 or equivalent.
- Substantial administrative knowledge and experience
Desirable criteria
- Experience working in an NHS environment
Skills
Essential criteria
- Excellent working knowledge of administrative and secretarial practice.
- Working knowledge of NHS organisations.
- Good organisational skills and the ability to work as part of a team and independently.
- The ability to prioritise own workload.
- Ability to work in a flexible manner.
- Time management skills.
- Excellent computer skills with knowledge of M365
- Excellent keyboard skills
Desirable criteria
- Patient Administrative System (CareFlow) experience
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Caroline New Jackson
- Job title
- Principal cardiac Physiologist
- Email address
- [email protected]
- Telephone number
- 01273664643
- Additional information
For further information, to discuss the post further or to arrange an informal visit to our friendly department, please contact Caroline New Jackson,
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