Job summary
- Main area
- Medicine
- Grade
- Band 3
- Contract
- Permanent: Bank posts also considered
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 279-7336146-SEP25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Sussex County / Princess Royal Hospital
- Town
- Brighton
- Salary
- £24,625 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Closing
- 14/10/2025 23:59
Employer heading
Acute Floor Administrator
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form:
https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
An exciting opportunity has arisen for an enthusiastic motivated individual to join our friendly Acute Floor Team, based in the Royal Sussex County Hospital, Brighton.
This post represents an excellent opportunity for a motivated and hardworking person to join a friendly and forward thinking team. If you are an excellent team player with a positive attitude, we would like to hear from you.
Main duties of the job
This role is a front line customer service position, where positive, caring and supportive interactions with patients are a priority. You will provide an efficient and effective administrative and reception service to the Emergency Department in managing a regular intake of patients arriving into the department with a variety of medical and surgical issues. This is a flexible role within the department that will require you to work within the main ED reception area, working within a station that requires you booking in patients to scheduled appointments, working within the nurses’ station to also provide operational support to ensure patient flow – this role will be flexed according to department needs when required.
You will excel in communication and inter-personal skills, interacting with tact, diplomacy and resilience as you manage the arrival of patients and relatives within the department
The success of this role is dependent on the accuracy, organisation and timely response when investigating, inputting and managing patient information into a variety of systems, whereby patient care is effectively supported, income streams maximised and data quality at its’ optimal.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate information pack - University Hospitals Sussex NHS Foundation Trust
Detailed job description and main responsibilities
· Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.
· Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
· Answer complex and sensitive enquires both in person and on the telephone. Must be able to establish and maintain effective communication with all members of the public, including challenging behaviour, learning disability and bereavement. Liaise with medical/nursing staff, porters, ambulance staff and the Police.
· To act as a central liaison and information point across the Trust for internal and external multidisciplinary staff, patients and relatives.
· To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.
· To develop and maintain effective working relationships with clinical and managerial staff across the Trust.
· To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.
· To take clear and accurate messages and ensure prompt delivery to the appropriate person.
· To escalate to team leader issues which require intervention.
· To investigate and correct any discrepancies found on Symphony relating to patient information.
· When requested, on a regular basis, assist in clinical duties within the department inclusive of portering patients to relevant areas and managing patient flow from areas such as but not exclusively to the waiting room or triage to majors / minors.
Required to work flexible shifts, weekends, and unsociable hours, at times asked to stay on past shift if department is under pressure.
Person specification
Qualifications and Experience
Essential criteria
- Experience of using a database
- People facing role/Customer service experience
- Strong working knowledge of basic computer packages, Word, Excel, Outlook
Desirable criteria
- Good working knowledge of medical terminology.
- Experience of working in an NHS environment
- Knowledge of UHSussex policies and procedures
Skills
Essential criteria
- Excellent level of numeracy and literacy
- Ability to prioritise workload in an ever changing and demanding working environment
Desirable criteria
- Bamboo experience
- Careflow PAS & Symphony computer training
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tahmid Islam
- Job title
- Assistant Operational Manager
- Email address
- [email protected]
- Telephone number
- 01273 696955
- Additional information
For further information or an informal visit please contact:
Dania Granzotto via email [email protected] or 01273 696955 ext 64772.
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