HealthJobsUK

Detailed job description and main responsibilities

Main duties by factor:

Communications and Relationship skills - (Factor 1)

• Form constructive and effective working relationships with patients, consultants, medical secretaries, bed manager, transport, GP surgeries, ward staff, porters, rehabilitation nurses, heart failure nurses and arrhythmia nurses.
• Communicate complex information to staff, patients and relatives regarding tests.
• Instruct patients regarding tests and equipment in order to obtain best results.
• Reassure, empathise and tactfully persuade patients, some of whom may have barriers to understanding.
•  Deal with angry or aggressive patients.
• Train other staff in tests undertaken.
• Deal with telephone queries from patients, staff and other departments and direct them to the appropriate person/department where necessary.
• Promote a pleasant and efficient image with internal and external organisations.

 Analytical and Judgemental skills - (Factor 3)

• Ensure accurate entry of patient data on to analytical databases.
• Assess significance of results, identify and act on those which need urgent attention by relevant medical staff.
• Analyse patient well-being, comfort and safety during tests and alert senior staff as necessary.
• Book tests into appropriate slots, taking into account the medical and personal needs of the patient. Pass queries on to relevant staff when needed.

 Planning and Organisational skills - (Factor 4)

• Ensure and manage maintenance on all ambulatory monitoring equipment.
• Prioritise own workload for the day.
• Inform manager if equipment levels are inappropriate for demand.

 Patient/ Client Care - (Factor 6)

•  To be aware of Cardiac Arrest and undertake Basic Life Support.
• Recognise the needs of any vulnerable patients and discuss with clinical staff as appropriate prior to examination.
• To articulately describe the use of equipment to patients and ensure they are fully conversant with its application.
• Reassure, empathise and tactfully persuade patients, some of whom may have barriers to understanding.
• To check mobility of patient on ward and book as appropriate, taking into account patient needs.
• Perform inpatient and outpatient ECG’s.

Policy and Service Development Implementation - (Factor 7)

• Aware of and work in accordance with the policies, procedures and philosophy of the department.

 Financial and Physical Development (inc. equipment, stock etc) - (Factor 8)

• To be aware of cost savings and limit use of consumables where possible.
• Be responsible for maintenance of equipment, returning faulty equipment as needed including upgrades.
• To trial and demonstrate alternative consumables to secure best prices without reducing quality to the service.

Human Resources (inc. developing and delivering training) - (Factor 9)

• Support and assist other members of staff

 Information Resources - (Factor 10)

• Print and fax reports to surgeries and other hospitals when correct to do so, taking into account Information Governance protocols.

• Have a good knowledge of all the hospital and department database systems (e.g., SemaHelix, Sentinel and Novacor).

• Understand all aspects of the hospital appointments system in order to ensure all appointments are correctly booked and information correctly logged in order the correct tariff is received.
• Able to generate and print ambulatory test reports.

 Research and Development - (Factor 11)

• Provide statistics when requested on all tests undertaken

Please see Job Description and Person Specification for full details.