Job summary
- Main area
- Dermatology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 279-7410375-SEP25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- St Richards Hospital
- Town
- Chichester
- Salary
- £24,937 - £26,598 per annum, pro rata
- Salary period
- Yearly
- Closing
- 02/10/2025 23:59
Employer heading
Dermatology Support Administrator
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form:
https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
We are looking for an enthusiastic and motivated person to provide efficient clerical support to our Dermatology Administration Team. We are looking to recruit someone who can work well both within a team and unsupervised.
Attention to detail is essential as you will be dealing with repetition where accuracy is key. You will need to be IT competent and have experience with a variety of software.
NHS experience and medical terminology would be advantageous, though not essential as full training will be given to the right person.
Main duties of the job
· General Administration: Handle routine administrative tasks, including answering phone calls, responding to voicemails messages and addressing inquiries within an appropriate time frame.
· Appointment Management: Book and cancel patient appointments accurately and efficiently
· Electronic Filing: maintain accurate electronic filing of patient records and documentation
· Typing clinic letters, sending to appropriate parties in priority order.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
· Answer Telephone and email queries in a timely and courteous manner, ensuring queries are responded to efficiently.
· Manage incoming paper communications and action accordingly.
· To handle difficult situations in a calm and professional manner
· Liaising with clinicians, specialist nurses and other members of the administration teams to ensure patient care is delivered to the highest standard.
· To coordinate and liaise with other team members to ensure that cover arrangements for annual leave and sickness is facilitated by working as a team.
· Escalating potential breach patients to senior management, according to Trust guidelines and policy.
Service Delivery and Improvement
· To manage and prioritise own workload and be able to work independently.
· Monitor pathology, biopsy results through ICE/Affinity and present to clinicians and nursing staff. Inputting data to relevant spreadsheets.
· Ensure clinics are fully utilised and booking appointments in the appropriate slots/template.
· Escalate any departmental concerns or operational issues that prevent service delivery to the line manager.
People Management and Development
· Attend appropriate training to fulfil role.
· Meeting contractual obligations to comply with mandatory training.
· Manage and prioritise own workload and be able to work independently
· To participate in the promotion of a positive learning environment and to act as a role model at all times.
Patient Care Delivery
· Dealing with enquiries and issues escalated to them in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public, in line with Trust Values.
· Ensure patient results for the attention of Clinicians and specialist nurses are processed in a timely and efficient manner.
· Maintain confidentiality in all aspects of the role including claims and complaints.
· Ensure that patient contact details are correct on referrals and contact GP surgeries when necessary to obtain more up to date or additional details.
Learning and Development
· Attend mandatory training updates as required.
· Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
· Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
· Identify own learning needs and jointly plan training requirements with your line manager
· Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Person specification
Admin experience
Essential criteria
- GSCE Level C or above
- Adminstration Experience
- Telephone
- Ability to work alone or in a team
- Problem solving
- Ability to work in a busy environment
Desirable criteria
- Typing
- NHS Experience
- IT skills
- Using NHS applications
Equality, Diversity, and Inclusion
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Plimley
- Job title
- Directorate Support Manager for Dermatology
- Email address
- [email protected]
- Telephone number
- 01243 831765
- Additional information
Monday to Friday - Office hours -
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