Job overview

MSK Administrator (Patient Care Advisor)

Could you be the first voice a patient hears?

Our Sussex MSK Partnership team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).

Patient Care Advisors are an invaluable part of the Sussex MSK Partnership service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton and Hove, Crawley, mid-Sussex and Horsham with a musculoskeletal condition are referred to our service.

We want to make a person’s care as straightforward as possible, by providing one point of contact as close to their home as we can.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Main duties of the job

This is a part-time post (22.5 hours per week) with the standard working day as 0800-1600 or 0900-1700.

Main duties of the Job

• Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
• Communication is a key part of this role, and the successful candidate will spend most of their time covering telephone and reception duties.
• The role will be based in the Physiotherapy Department in Crawley Hospital, but will include the expectation to cover reception duties in the Physiotherpy Department in Horsham Hospital on a regular basis.

The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Health Partnership service.

Working for our organisation

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?
•    Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
•    Varied environments: community hospitals, patients’ homes, and bases across Sussex
•    Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
•    Excellent training, development, and research opportunities
•    Cost-effective workplace nurseries in Crawley, Hove, and Brighton
•    Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
•    Level 3 Disability Confident Leader and Veteran Aware Trust
•    Beautiful Sussex location near the South Downs and coast

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.