Job summary
- Main area
- Adults
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 150-GM2052-UPC
- Employer
- Sussex Community NHS Foundation Trust
- Employer type
- NHS
- Site
- Crawley Hospital,
- Town
- Crawley
- Salary
- £24,937 - £26,598 Per annum / pro rata
- Salary period
- Yearly
- Closing
- 11/09/2025 23:59
Employer heading
Remote Monitoring Hub Administrator
NHS AfC: Band 3
Job overview
Excellent care at the heart of the community.
Be part of a pioneering new service supporting patients across Sussex through virtual care. Our Remote Monitoring Hub is designed to help patients stay safe at home, reduce hospital admissions, and deliver compassionate care through digital pathways.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK
About the Role
As a Remote Monitoring Hub Administrator, you’ll be the first point of contact for patients, carers, and healthcare professionals. You’ll play a vital role in managing referrals, coordinating communications, and ensuring the smooth running of our remote monitoring service.
Although the patient monitoring is remote, the hub will be based at Crawley Hospital, where the team will be responsible for the monitoring of patients across Sussex. The Remote Monitoring Hub Operational Service hours are 08:00hrs-20:00hrs, Monday to Sunday, 365 days of the year.
Why Join Us?
- Rated “Good” with Outstanding Features – CQC
- Flexible working – job sharing, career breaks, parental leave
- Real Living Wage Employer
- Inclusive culture – thriving staff networks (BAME, LGBT+, Disability)
- Stunning Sussex locations – South Downs & coastal communities
- Workplace nurseries & wellbeing support
- Career development – training, mentorship, and progression
Main duties of the job
Your responsibilities will include:
- Handling calls and referrals with professionalism and empathy
- Accurately documenting and triaging patient information
- Liaising with clinical teams and external services
- Supporting data entry, reporting, and service coordination
- Maintaining confidentiality and quality standards
What We’re Looking For
We’re seeking someone with:
- GCSE-level education and strong IT skills (Microsoft Office)
- Experience in customer service or healthcare administration
- Excellent communication, organisation, and time management
- A calm, compassionate approach to sensitive situations
- Flexibility to work within a shift pattern
Working for our organisation
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Detailed job description and main responsibilities
Please see the attached Job description and person specification for further details regarding this role.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level (Or Equivalent)
- Competent in the use of Microsoft Office including proficiency in Word, Excel, Access, Powerpoint, Outlook
Desirable criteria
- Knowledge of SystmOne or other in-house activity systems
- NVQ Level 3 or equivalent qualification in business administration
Experience
Essential criteria
- Working in an office environment where a large and diverse range of callers and visitors are received, acquiring excellent administrative and organisational skills
- Dealing directly with customers, patients and members of the public
- Ability to work on own initiative but be aware of correct escalation procedures
- Ability to work as part of a team
- Demonstrates a positive attitude towards change
- Understanding of multi-disciplinary working in the care of adults
Desirable criteria
- Contributing to the development of administrative or office procedures
Skills and Knowledge
Essential criteria
- Computer Literate with advanced skills in using Microsoft Office software to create attractive and well laid-out documents and presentations. Able to use Microsoft Outlook for diary, workload and email management
- Fast, accurate keyboard skills
- Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care.
- Demonstrate excellent communication skills
- Demonstration of clear, accurate and precise documentation
- Demonstrate excellent organisational skills
- Demonstrate excellent time management skills
- Able to prioritise enquiries and respond effectively
- Able to prioritise own workload and to relate to the priorities of the manager
- Demonstrate discretion and confidentiality due to the sensitive nature of the work
- Demonstrates a calm and constructive approach to dealing with unpredictable situations
Desirable criteria
- Experience with the use of telephony or call centre experience
- Knowledge of medical/nursing terminology
Other requirements
Essential criteria
- Ability to work flexibly within a shift pattern
- Ability to occasionally travel to various work bases
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Louise Winter
- Job title
- Deputy Operational Head of Service for Urgent Care
- Email address
- [email protected]
- Telephone number
- 07990061127
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