Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 37.5 hours per week
- Job ref
- 374-LLCG0926-B
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Eastbourne
- Town
- Eastbourne
- Salary
- £25,272 pro rata, per annum
- Salary period
- Yearly
- Closing
- 17/06/2026 23:59
Employer heading
Endoscopy Ward Clerk
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
An opportunity has arisen for a full time Ward Clerk in Endoscopy Eastbourne.
You will be part of a team of Ward Clerks responsible for welcoming outpatients to the department, recording and updating all attendance information and making follow ups where appropriate, in line with the Referral to Treatment: Access and Management Policy and Organisation Objectives.
You will need to deal with challenges, perform under pressure and be able to prioritise work. The ideal candidate will be computer literate & flexible and good customer service skills are essential.
Main duties of the job
The post holder will provide a comprehensive multi-faceted, wide range of administrative and clerical duties to the ward to support the Nursing and Medical staff in the smooth day to day running of the ward area.
They will be responsible for the safe keeping and availability of all
clinical records relating to patients and the smooth running of the ward / department office. They will also provide general assistance in the management and adherence of Trust Key Performance Indicators (KPI’s) relating to the ward area.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience
Desirable criteria
- Evidence of personal development
- Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)
Experience
Essential criteria
- Previous clerical/administration experience in a busy environment
- Experience of keeping accurate record keeping and filing systems
- Customer care/service
Desirable criteria
- Previous experience of working in the NHS or other healthcare setting
Skills
Essential criteria
- Ability to work to own initiative and as part of a team.
- Accurate and methodical, able to prioritise and adapt to change
- Work calmly under pressure
- Strong interpersonal skills. Acting with patience and tact.
- Effective communicator with patients, relatives, carers, the general public and colleagues.
- Competent IT literacy with ability to learn new systems and processes
- Confident telephone manner
- Able to manage difficult situations and cope with exposure to potentially emotional situations
- Ability to maintain strict confidentiality
Desirable criteria
- Familiarity with relevant NHS terminology and systems.
- Hospital computer systems such as Nervecentre, PAS
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Dannie Lloyd
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 0300131727
- Additional information
Ext 773727
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