Job summary
- Main area
- E-Correspondence Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday - Friday)
- Job ref
- 374-LCDA065-A
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Eastbourne District General Hospital
- Town
- Eastbourne
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
E-Correspondence Administrator
NHS AfC: Band 3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview
Previous applicants need not apply
Are you:
- Organised?
- Positive?
- Empathetic?
- Reliable?
- Solution focussed?
- IT literate
- Motivated to support the NHS?
Do you have:
- Customer service experience?
- A good work ethic?
- A “can do” attitude?
- Initiative?
- A passion to improve patient experience?
- A sense of accountability?
As a E-Correspondence Administrator you will play a vital role in supporting the flow of Clinical Correspondence going out of the Trust electronically. This role is data focused and requires a problem solving approach with attention to detail. You will support the Senior E Correspondence administrator and liaise with system users ensuring correspondence is managed appropriately.
All training on systems is given in house with ongoing support so if you are digitally literate with an ability to troubleshoot then we would like to hear from you.
Main duties of the job
Main duties of the job
The successful candidate will need to deal with patients, clinicians and other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team, departmental service managers and our digital teams. It is essential that you are able to demonstrate good interpersonal, knowledge of a variety of IT systems, verbal & written skills and have a "can do" attitude.
You will have a good level of IT literacy as you will be using and monitoring multiple software packages.
Potential applicants should ensure they evidence the skills listed above in their application.
Working for our organisation
In return we offer our employees:
- Training & development including paid apprenticeships leading to valuable qualifications
- Career progression opportunities
- 27 days paid annual leave plus bank holidays rising to 33 days with continued service?
- Contributory pension scheme
- Flexible working patterns
The Trust is an equal opportunities employer and believes in treating everyone with dignity and respect. We encourage applications from all sectors of the community. We are committed to the health and wellbeing of our staff and we have a number of initiatives which promotes our supportive and inclusive approach to staff health and wellbeing, career development and benefits.
Detailed job description and main responsibilities
Still not sure? Contact Bobby Rawlinson, Senior Clinical Administration Manager via email to [email protected] who can answer any queries you may have.
Please note: This advert may close early if a high volume of applications are received.
Person specification
Qualifications
Essential criteria
- Good general education to GCSE level including Maths and English
- NVQ level 3 Business and Administration or equivalent level of knowledge and experience
- RSA II text and word processing or equivalent level of knowledge and experiencee
Desirable criteria
- ECDL or alternative IT qualification or equivalent level of knowledge and experience
Experience
Essential criteria
- Previous experience of administration in an office environment
- Experience of organising and prioritising own workload
- Experience of using patient or customer focussed IT based Information Systems
- Previous experience of maintaining and updating records
Desirable criteria
- Experience of monitoring and managing the transmission of information / messages between IT systems
- Experience of using healthcare IT Systems used in transmission or receipt of electronic records e.g. Integration Engines, Docman
- Experience / exposure of GP IT Systems, e.g. Emis Web, INPS Vision
- Experience of Hospital PAS System
Skills
Essential criteria
- Experience of using various IT systems
- Good communication (written & verbal)
Desirable criteria
- Proven organisational skills
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Bobby Rawlinson
- Job title
- Senior Clinical Administration Manager
- Email address
- [email protected]
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