Job summary
- Main area
- Radiology Access and Booking Co-ordinator
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week (Working 9am to 5pm Monday to Friday)
- Job ref
- 374-LB4075
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Eastbourne DGH
- Town
- Eastbourne
- Salary
- £22,816 - £24,336 Pa, per anum
- Salary period
- Yearly
- Closing
- 22/05/2024 23:59
Employer heading
Radiology Access and Booking Co-ordinator
NHS AfC: Band 3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Our vision is to deliver high quality care and experience for our patients, communities and colleagues.
Our strategic objectives:
Quality: Delivering safe care; always improving outcomes and experience for patients.
People: Fostering a positive culture; living our values; helping our teams feel equipped to deliver.
Sustainability: Always searching for the best way to use our resources for clinical, workforce and financial outcomes.
Job overview
This post involves working 9am to 5pm Monday to Friday.
The post holder will work as part of a team of Co-Ordinators who are responsible for providing a comprehensive and efficient booking service for the CT Scanning service at Eastbourne DGH
The post holder will be trained to book a range of CT examinations and will gain in-depth knowledge of a wide range of booking protocols and standards to enable them to make, amend and cancel appointments.
You will be customer focused and calm under pressure, you will have good verbal and written communication skills and be able to cope with a changing/evolving environment and work systems. Computer literacy and data integrity are also important.
Main duties of the job
Schedule and process all referrals within defined timescales ensuring that all sessions are fully utilised and relevant details are entered correctly on to the Clinical Radiology Information System
Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals in line with Trust policy
Provide a fast and responsive telephone service to our patients communicating with all types of patients
To promote good relationships between the Trust and GP Surgeries and other healthcare organisations referring patients to the Trust
General office duties to include reception and clerical office duties as
required
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Good general education to GCSE level including Maths and English
- IT skills: MS Office applications
- Administration NVQ3 or proven equivalent knowledge and experience
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Previous experience within the NHS or similar organisation with direct contact with patients
- Previous experience of working in a busy office environment
- Previous experience working with the public in a customer service role
- Experience of working as part of a team but able to work independently
- Ability to organise and prioritise own work load
- Excellent interpersonal skills demonstrating understanding, care and compassion to patients and families
- Experience of dealing with difficult / sensitive/ confidential situations
- Experience of using IT systems
- Excellent telephone manner
Desirable criteria
- Previous experience in a Radiology office environment
- Administrative and clerical experience in a healthcare setting
- Experience of training and inducting new staff
- Evidence of liaising with more than one discipline
Skills / Knowledge / Abilities
Essential criteria
- Able to demonstrate excellent communication skills both verbal and non-verbal
- Ability to train / induct new members of staff
- Ability to work flexibly and without direct supervision
- Able to work to and meet deadlines
Desirable criteria
- Ability to use Radiology Information System (CRIS)
- Knowledge of Radiology appointment procedures and policies
- Knowledge of Trust patient administration systems
- Knowledge of NHS waiting lists
Other
Essential criteria
- Conscientious attitude to work with commitment to providing high quality service
- Flexible approach to working hours and patterns of work
- Evidence that personal behaviour reflects Trust Values
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Perry
- Job title
- Radiology Administrator
- Email address
- [email protected]
- Additional information
David Lowes
Radiology Team Lead
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