Job summary
- Main area
- Voluntary Services
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 25 hours per week
- Job ref
- 374-LC8626
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Cross-site
- Town
- Eastbourne
- Salary
- £28,392 - £31,157 per annum, pro rata
- Salary period
- Yearly
- Closing
- 23/07/2026 23:59
Employer heading
Voluntary Service Co-ordinator
NHS AfC: Band 4
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
Do you have a passion for volunteering?
Do you want to empower volunteers to deliver high quality support to patients, carers, families and employees at East Sussex Healthcare NHS Trust?
We are looking for a talented Volunteer Co-ordinator who will be responsible for recruiting, training, supporting and developing our voluntary services, so that we can support our community.
The successful candidate will have
• Good people skills, ability to put people first and ensure accessibility to the project
• Excellent communication and listening skills, and the ability to manage challenging conversations
• Motivation, organisation and excellent time management skills
• Previous experience of working in a busy administrative role within a healthcare/charity organisation
What we can Offer You
We offer a wide range of benefits to our employees including:
• Development and Training opportunities
• Generous Annual Leave, Occupational Sickness and Maternity Benefit Schemes, subject to qualifying conditions
• Recognition of previous Agenda for Change NHS Continuous Service for incremental progression, annual leave, maternity and sickness benefits
• Pensions Schemes, including continuation of contributions to your NHS Pension scheme, subject to eligibility
• Local Benefit Scheme including discounts with local businesses
Main duties of the job
East Sussex Community Health NHS Trust (ESHT) provides acute hospital and community health services for people living in East Sussex and surrounding areas. We value our volunteers, who bring a wide range of experiences and skills to the Trust.
We have over 500 volunteers in a wide range of roles, supporting our commitment to putting people first in providing high quality healthcare in a safe and welcoming environment.
The role is for 25 hours per week (across 4-5 days) and you will be part of a pair of Volunteer Co-ordinators based in Eastbourne District General Hospital and Conquest Hospital, Hastings.
We are looking for a good team player, to support colleagues in day-to-day tasks and activities.
You will have good administrative and organisational skills and the ability to work on your own initiative and excellent communications skills, to effectively engage with colleagues, staff, volunteers and external services.
Further skills and abilities include -
• Ability to develop, deliver and administer recruitment, training and induction processes for ESHT volunteers
• Ability to promote and enhance opportunities for volunteering within ESHT, which will include, supporting staff to identify roles suitable for volunteers
• Ability to demonstrate respect and compassion and support volunteers through 1:1 meetings and facilitating volunteer events
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level – including Maths and English at grade C or equivalent level of knowledge and experience
- NVQ 3 in Business Administration or equivalent level of knowledge and experience
- Evidence of ongoing training, experience and knowledge in relevant specialist subject.
Desirable criteria
- ECDL or alternative relevant IT qualification
- RSAIII typing / word processing or proven equivalent level of skill
Experience
Essential criteria
- Evidence of previous experience in an administrative, service user /client /patient facing role or a clinical role within the NHS or other public / voluntary sector organisation relating to the provision of health or social care
- Previous experience of maintaining records and databases
- Experience of working on own initiative and solving problems
- Experience of inter-agency and partnership working
Desirable criteria
- Previous experience of working within social and health and care services
- Previous experience of handling cash
- Previous experience of working with volunteers
- Good understanding of voluntary services
Skills
Essential criteria
- Skills / Knowledge / Abilities Understanding and experience of good practice volunteering including recruitment and retention of volunteers
- Experience of using data bases to record client / service user / volunteer / patient information
- Ability to plan and organise a broad range of activities and programmes mobilising volunteer support
Desirable criteria
- Knowledge and understanding of the NHS structures and functions
- Experience of measuring impact of voluntary services
- Understanding of promoting good practice in enhancing patient experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Ransom
- Job title
- Temporary Workforce and Voluntary Services Manager
- Email address
- [email protected]
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